We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 25 results
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Decision Reference DRN-3901459
10 Mar 2023 Sovereign Money Matters Ltd UpheldInvestmentsDRN-3901459 The complaint Mr P complains that Sovereign Money Matters Ltd didn’t provide the advisory service that it should have and this resulted in him making a loss. What happened Mr P had been a long-time client of SMM and was happy with the advice he received from his adviser, Ms C. ... (8 pages)View decision -
Decision Reference DRN-3412571
9 Mar 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3412571 The complaint Mr T complains through his representative, a claims management company (CMC), that he received unsuitable investment advice from St. James's Place Wealth Management Plc. What happened Mr T received investment advice from SJP in August 2006. He’d recently come... (5 pages)View decision -
Decision Reference DRN-3869293
5 May 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3869293 The complaint Mr O says the advice given and the arrangements made by St. James’s Place Wealth Management PLC (SJP) to switch his two occupational money purchase plans and a personal pension into a Retirement Account were unsuitable. What happened The advice Mr O complains abou... (9 pages)View decision -
Decision Reference DRN-3358533
3 Feb 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3358533 The complaint Mr B complains about St. James’s Place Wealth Management Plc (SJP) as he says their admin centre were inactive after his adviser stepped down. What happened Mr B’s financial adviser worked for a firm which was an appointed representative of SJP. SJP are responsibl... (3 pages)View decision -
Decision Reference DRN-3746249
16 Mar 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3746249 The complaint Mr G has complained that St. James's Place Wealth Management Plc delayed the transfer of defined benefits from his occupational pension scheme, which resulted in the cash equivalent transfer value (CETV) being reduced. What happened The investigator who consi... (8 pages)View decision -
Decision Reference DRN-4345335
18 Sep 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4345335 The complaint Ms W complained that a payment of £150 compensation from St. James's Place Wealth Management Plc (‘SJPWM’) was inadequate to reflect the delays she experienced and the poor service it provided to her during the process of transferring her cash ISA from anothe... (4 pages)View decision -
Decision Reference DRN-4038640
17 May 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4038640 The complaint Mrs S complains that St. James's Place Wealth Management Plc {‘SJP’} advised her to sell her offshore investment bond and invest the proceeds into unit trusts and ISA’s but failed to take into account any potential impact this may have on means tested care co... (3 pages)View decision -
Decision Reference DRN-4191894
4 Aug 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4191894 The complaint Mr P complains that St James’s Place Wealth Management Plc (SJP) incorrectly advised him to make pension contributions he couldn’t receive tax relief on. And to transfer an existing pension plan losing a valuable guarantee. He would like compensation for the losse... (11 pages)View decision -
Decision Reference DRN-3669522
31 Mar 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3669522 The complaint Mr H complained to St. James's Place Wealth Management Plc (SJP) about advice it provided when he tried to access tax free cash (TFC) from his pension. What happened In February 2021 Mr H spoke with an adviser from SJP as he wanted to take the TFC from his SJ... (6 pages)View decision -
Decision Reference DRN-3645784
3 May 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3645784 The complaint Miss A complains St James’s Place Wealth Management Plc (SJP) provided unsuitable advice and poor service. She complains that SJP recommended she invest partly in a money fund in case investment markets fell in future and that SJP then failed to advise her to move... (7 pages)View decision