We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5084899
15 Nov 2024 SI Capital Ltd UpheldInvestmentsDRN-5084899 The complaint Mr M has complained about the way his portfolio has been managed by SI Capital Ltd (‘SI’). He says shares were traded without his consent, the trades were higher in value than agreed for his account and any investments should have been for the medium term but w... (8 pages)View decision -
Decision Reference DRN-5076872
15 Nov 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5076872 Complaint Mr S has complained about a credit card that Zopa Bank Limited (“Zopa”) provided to him. He says that he shouldn’t have been given the credit card as it was unaffordable. So it was irresponsibly provided to him. Background In September 2023, Zopa provided Mr S wit... (3 pages)View decision -
Decision Reference DRN-5145830
15 Nov 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5145830 The complaint Mrs N complains about the way Stellantis Financial Services UK Limited trading as Vauxhall Finance has dealt with her claim that a car it supplied to her under a conditional sale agreement was not of satisfactory quality. She’s assisted in bringing this compla... (5 pages)View decision -
Decision Reference DRN-5038550
14 Nov 2024 ONMO Limited Not upheldBanking and PaymentsDRN-5038550 The complaint Mr B complains about the payments that he’s been asked to pay on his credit card by ONMO Limited. What happened Mr B entered into a credit agreement with ONMO that he electronically signed in December 2023 for it to provide him with a credit card account. He ma... (2 pages)View decision -
Decision Reference DRN-4947346
14 Nov 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4947346 The complaint Miss H complains about the way that Creation Consumer Finance Limited has dealt with the payments due from her under a hire purchase agreement. What happened A used car was supplied to Miss H under a hire purchase agreement with Creation Consumer Finance that s... (3 pages)View decision -
Decision Reference DRN-4719041
14 Nov 2024 Gallagher Risk & Reward Limited Not upheldInsuranceDRN-4719041 The complaint Mr F has complained about what he considers to be a failure on the part of Gallagher Risk and Reward Limited to obtain a reasonable price for his private medical insurance policy when it renewed in March 2023. What happened Mr F had a private medical insurance... (3 pages)View decision -
Decision Reference DRN-5116641
14 Nov 2024 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5116641 The complaint Mr R complains that PayPal UK Ltd unfairly closed his account. He wants PayPal to provide an explanation for its actions. He’s also unhappy with the customer service he received from PayPal. What happened In February 2024, PayPal reviewed Mr R’s account. Follo... (3 pages)View decision -
Decision Reference DRN-5104267
14 Nov 2024 Vanquis Bank Limited Not upheldConsumer CreditDRN-5104267 The complaint Ms P complains that Vanquis Bank Limited defaulted her account and sold her account to a debt collection company without telling her. What happened Ms P held a loan account with Vanquis. In November 2023 Miss P contacted Vanquis regarding her outstanding paymen... (3 pages)View decision -
Decision Reference DRN-5133664
14 Nov 2024 British Gas Services Limited UpheldInsuranceDRN-5133664 The complaint Mr S complains about the service he received from British Gas Services Limited (“BGS”). What happened In February 2023, BGS sent an engineer to Mr S’s home to fix a leaking radiator valve. The heating system comprised a header tank in the loft and Mr S says the... (7 pages)View decision -
Decision Reference DRN-5137118
14 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5137118 The complaint Mr and Mrs H complain that Admiral Insurance (Gibraltar) Limited is responsible for a fault with their car following repairs under a car insurance policy. Admiral has been represented on the claim by its agents, including the repairers it instructed. For simpli... (8 pages)View decision
