We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-4856292
14 Nov 2024 National Westminster Bank Plc Not upheldInvestmentsDRN-4856292 The complaint Mr M complains through a Claims Management Company that National Westminster Bank Plc (‘NatWest’) gave him unsuitable advice to invest in 2003. What happened In June 2003, a NatWest advisor met with Mr M in his home and recommended he invest £50,000 in the Guar... (5 pages)View decision -
Decision Reference DRN-5146441
14 Nov 2024 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-5146441 The complaint Mr S has complained Vanguard Asset Management, Ltd trading as Vanguard (Vanguard) caused a delay in transferring his personal pension from another provider (Scheme A). This led to him suffering a financial loss as he was not able to access his tax free cash in ... (6 pages)View decision -
Decision Reference DRN-5106580
14 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5106580 The complaint Mr W complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W has an account with Monzo that he says he opened during this scam at the suggestion of the scam. Mr W says he decided to invest in crypto... (2 pages)View decision -
Decision Reference DRN-5101763
14 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5101763 The complaint Mr T complains that transactions using his credit card with Santander UK Plc were declined. What happened Mr T holds a Santander Credit Zero Mastercard. He’s unhappy that it has been declined intermittently on several occasions. Mr T hasn’t kept records of all ... (2 pages)View decision -
Decision Reference DRN-4824788
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4824788 The complaint Mr B is unhappy that Revolut Ltd won’t refund money he lost to a crypto investment scam. Mr B is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr B in this decision. What happened Mr B says that in 2022 he was looking f... (10 pages)View decision -
Decision Reference DRN-4936594
14 Nov 2024 Black Horse Limited Not upheldConsumer CreditDRN-4936594 The complaint Mrs S complains that Black Horse Limited (“Black Horse”) unfairly terminated her hire purchase agreement. What happened Mrs S acquired a used car under a 60 month hire purchase agreement with Black Horse in September 2022. The car cost around £20,157.50. Under ... (4 pages)View decision -
Decision Reference DRN-5146502
14 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5146502 The complaint Mr H complains that having made an agreed payment to bring his overdraft within limit, Barclays Bank UK PLC still recorded a late payment against his credit file. What happened In February 2024 (the exact date is unclear) Mr H says that he called Barclays about... (2 pages)View decision -
Decision Reference DRN-4836794
14 Nov 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4836794 The complaint Mrs W, director of G (a limited company) is unhappy Tide Platform Ltd won’t reimburse G for the money it lost when Mrs W fell victim to a scam. What happened G is represented in this complaint by a solicitor, but for simplicity I will refer to G and Mrs W thro... (4 pages)View decision -
Decision Reference DRN-5114485
14 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5114485 The complaint Mr C says Tesco Personal Finance PLC, trading as Tesco Bank, were unreasonable to default his account. What happened Mr C says he didn’t receive the default notice that Tesco Bank posted to him in August 2024. He says Tesco should have sent the notice by record... (2 pages)View decision -
Decision Reference DRN-4652737
14 Nov 2024 Honda Finance Europe Plc Not upheldConsumer CreditDRN-4652737 Complaint Miss P has complained about the quality of a car that Honda Finance Europe Plc (“Honda Finance”) supplied to her through a hire-purchase agreement. Background In October 2022, Honda Finance provided Miss P with finance for a used car. The car was just over three y... (4 pages)View decision
