We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-5137756
28 Nov 2024 Apfin Ltd Not upheldConsumer CreditDRN-5137756 The complaint Mr M complains APFIN LTD trading as cashasap.co.uk (“Apfin”) provided him with a loan while he had credit card debt and four other outstanding loans. What happened Mr M was granted one loan on 23 February 2024 for £400. Mr M was due to make six monthly payment... (3 pages)View decision -
Decision Reference DRN-5123162
28 Nov 2024 BUPA Insurance Limited Not upheldInsuranceDRN-5123162 The complaint Miss L and Mr Y complain about the way BUPA Insurance Limited has handled claims they made on a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I t... (4 pages)View decision -
Decision Reference DRN-5104182
28 Nov 2024 Covea Insurance plc UpheldInsuranceDRN-5104182 The complaint Mr S has complained about the way his claim under his Property Owners insurance policy with Covea Insurance plc for damage to his holiday home has been handled. Any reference to Covea includes its agents. What happened Mr S’s holiday home was damaged by a fire ... (2 pages)View decision -
Decision Reference DRN-5167458
28 Nov 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5167458 The complaint Mr M complains through a representative that STARTLINE MOTOR FINANCE LIMITED (“Startline”) didn’t carry out proportionate checks before lending and had it done so it would’ve seen the agreement wasn’t affordable. What happened In January 2019, Startline provid... (3 pages)View decision -
Decision Reference DRN-5176230
28 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5176230 The complaint Mrs E is complaining about the way Creation Consumer Finance Ltd (Creation) administered certain aspects of her running credit account. Mrs E has brought the complaint to us together with a representative, but for ease I’ll write as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-5075825
28 Nov 2024 The Mortgage Works (UK) Plc UpheldMortgagesDRN-5075825 The complaint Mr and Mrs P complain that they made overpayments to their account, but The Mortgage Works (UK) Plc has not adjusted their account to reflect these. What happened Mr and Mrs P complain about how TMW administered two buy to let interest-only mortgages. The compl... (4 pages)View decision -
Decision Reference DRN-5025612
28 Nov 2024 Succession Wealth Management Ltd Not upheldInvestmentsDRN-5025612 The complaint Mrs B complains she was given unsuitable advice by Succession Wealth Management Ltd (trading as Succession Wealth) in relation to her investment portfolio. She is unhappy as her investments are worth less than she put in despite paying £10,000 in fees. What ha... (4 pages)View decision -
Decision Reference DRN-5096877
28 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5096877 The complaint Mr and Mrs G complain about Barclays Bank UK PLC’s handling of their mortgage application. They say its delays and poor treatment of them meant they missed out on the interest rate product they wanted, and they’re now paying a much more expensive rate. What ha... (3 pages)View decision -
Decision Reference DRN-5037474
28 Nov 2024 Allegiant Finance Services Limited Not upheldClaims ManagementDRN-5037474 The complaint Mrs B complains about fees Allegiant Finance Services Limited (Allegiant) charged her after a lender settled an unaffordable lending complaint. What happened In October 2020, Mrs B asked Allegiant to represent her in relation to a mis-sale claim. This was agai... (2 pages)View decision -
Decision Reference DRN-4991034
28 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4991034 The complaint Mr H, who is represented by a third party, complains that Bank of Scotland plc (“BoS”) acted irresponsibly when it provided him with an overdraft facility. He says the overdraft became unaffordable and has asked for the interest and charges incurred on the over... (3 pages)View decision
