We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367296 results
-
Decision Reference DRN-4655496
27 Nov 2024 Mulsanne Insurance Company Limited Not upheldInsuranceDRN-4655496 The complaint A company, which I’ll refer to as M, complains that Mulsanne Insurance Company Limited (Mulsanne) avoided a commercial vehicle insurance policy taken out by its director (Mr H), and rejected a claim for theft of the vehicle. M is represented by Mr H. Although ... (4 pages)View decision -
Decision Reference DRN-4580228
27 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4580228 The complaint Ms B has complained that Lloyds Bank PLC (“Lloyds”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise t... (5 pages)View decision -
Decision Reference DRN-5094103
27 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5094103 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr A fell victim to a scam in 2022 and lost just ov... (8 pages)View decision -
Decision Reference DRN-5112534
27 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5112534 The complaint Mrs V and Mr V complain Barclays Bank UK PLC (Barclays) unfairly marked their credit files with mortgage arrears, despite having agreed an interest only arrangement. What happened Mr V says in late October 2023 he contacted Barclays as he was experiencing some ... (3 pages)View decision -
Decision Reference DRN-5005142
27 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5005142 The complaint Mr S complains that Lloyds Bank PLC closed his account and loaded a negative fraud marker against him. He’d like his account reopened and the marker removed. What happened The detailed background of this complaint is well known to both parties. So, I’ll only pr... (3 pages)View decision -
Decision Reference DRN-5091877
27 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5091877 The complaint Miss K complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of a claim she made under her car insurance policy. What happened Miss K had a car insurance policy with Admiral. In March 2024 Miss K’s car was stolen, so she contacted Admiral ... (2 pages)View decision -
Decision Reference DRN-5137087
27 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5137087 The complaint Mrs M is unhappy that Nationwide Building Society won’t honour a £200 current account switching incentive she feels that she should be considered as having qualified to receive. Mrs M is assisted in this complaint by her son. However, for ease of reference I’ll... (2 pages)View decision -
Decision Reference DRN-5135079
27 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5135079 The complaint Mr K complains about the service he received from Barclays Bank UK PLC (“Barclays”) when he wished to partially switch regular payments he made from another account provider to his account with Barclays. Mr K wants to be compensated for the distress and inconve... (3 pages)View decision -
Decision Reference DRN-4896710
27 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896710 The complaint Miss C is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss C was the victim of an investment recovery scam. In summary, she’s explained that after realising she’d fallen victim to an investment scam, she sought help... (3 pages)View decision -
Decision Reference DRN-4339597
27 Nov 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4339597 The complaint Mr M’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deciding... (18 pages)View decision
