We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-4808473
4 Dec 2024 Best Practice IFA Group Limited Not upheldInvestmentsDRN-4808473 The complaint Mr and Mrs T complain about the service they’ve received from Best Practice IFA Group Limited (BPIGL). They’re unhappy with the lack of contact when their investments fell in value. What happened Mr and Mrs T were clients of a firm that was an appointed represe... (3 pages)View decision -
Decision Reference DRN-5114386
4 Dec 2024 Aviva Insurance Limited UpheldInsuranceDRN-5114386 The complaint Mr M and Mrs M have complained about how Aviva Insurance Limited (Aviva) dealt with a claim under a home insurance policy. References to Aviva include companies acting on its behalf. What happened Mr M and Mrs M contacted Aviva to make a claim for storm damag... (3 pages)View decision -
Decision Reference DRN-5148970
4 Dec 2024 U K Insurance Limited Not upheldInsuranceDRN-5148970 The complaint Mr H and Mrs S complain about UK Insurance Limited (‘UKI’)’s offer to repair a damaged ring under a home insurance claim. Both Mr H and Mrs S are named policyholders on their UKI policy, so any claim or complaint is brought by them both. But for simplicity, and... (3 pages)View decision -
Decision Reference DRN-5188762
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188762 The complaint Mrs V is unhappy that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of an HMRC impersonation scam. What happened Mrs V says she was contacted by someone using a spoofed number claiming to be from HMRC. She says she was told that she had unpai... (8 pages)View decision -
Decision Reference DRN-5188391
4 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5188391 The complaint Miss A complains Monzo Bank Ltd registered a fraud marker at CIFAS, the national fraud database. She doesn’t think it’s done so fairly. What happened I issued a provisional decision on this case, inviting both parties to let me have any further comments before... (5 pages)View decision -
Decision Reference DRN-5170717
4 Dec 2024 Principality Building Society UpheldInsuranceDRN-5170717 The complaint Mr S complains about the sale of a home insurance policy by Principality Building Society. What happened The following is intended as a brief summary. Mr S purchased an insurance policy through Principality in September 2023. The policy covered a property he o... (3 pages)View decision -
Decision Reference DRN-5188837
4 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5188837 The complaint Miss B complains Monzo Bank Ltd only refunded a portion of the funds she lost. What happened In summary, Miss B says she lost over £40,000 while in a coercive relationship with an ex- partner. Miss B complained as she said Monzo did not provide any support tho... (3 pages)View decision -
Decision Reference DRN-5064697
4 Dec 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5064697 The complaint Mr P complained that AXA Insurance UK Plc (“AXA”) unfairly declined his claim for damage to his property and contents following a storm. AXA were providing a home insurance policy. What happened Mr P made a claim to AXA following a storm. The storm caused signi... (3 pages)View decision -
Decision Reference DRN-5108655
4 Dec 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5108655 The complaint Mr G complains that a car supplied to him with finance from Blue Motor Finance Ltd (“BMF”) was previously reported as stolen/recovered and sold for salvage. He says the car has a salvage marker which has impacted on his ability to sell the car and on its value,... (3 pages)View decision -
Decision Reference DRN-5020765
4 Dec 2024 Dignity Funerals Limited Not upheldFuneral Planning ServicesDRN-5020765 The complaint The estate of Mrs R complains that Dignity Funerals Limited won’t reimburse the cost of a funeral carried out by a non-Dignity funeral director. The estate is represented by relatives of Mrs R. I’ll refer to one, Mrs L, as she first brought the complaint to ou... (3 pages)View decision
