We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367926 results
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Decision Reference DRN-4884411
3 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4884411 The complaint Mr J complains that Healthcare Finance Limited won’t refund him his money for services including dental aligners. What happened In June 2023 Mr J used finance provided by Healthcare Finance Limited (HFL for short) to pay for the ... (3 pages)View decision -
Decision Reference DRN-5091623
3 Dec 2024 Chubb European Group SE UpheldInsuranceDRN-5091623 The complaint Mr P has complained that Chubb European Group SE failed to progress a claim he made under a home and buildings insurance policy he shares jointly with Ms P. Mr P disputes the settlement offer Chubb has made to settle part of his claim. What happened Mr and Ms P... (2 pages)View decision -
Decision Reference DRN-5160339
3 Dec 2024 HDI Global Specialty SE UpheldInsuranceDRN-5160339 The complaint Mrs H is unhappy with the service provided by HDI Global Specialty SE (HDI) after refusing to pay her claim for her stolen watch. HDI is the underwriter of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. HDI h... (3 pages)View decision -
Decision Reference DRN-4487040
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4487040 The complaint and background Miss S complains Revolut Ltd won’t reimburse the money she lost (just under £5,600) when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. They didn’t think any of the payments looked suspicious such that Revolu... (2 pages)View decision -
Decision Reference DRN-5186427
3 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5186427 The complaint Mr R complained because Monzo Bank Ltd refused to refund him for a transaction he said he didn’t make, and then closed his account. What happened On 6 March 2024, Mr R was on holiday abroad. He made the following undisputed transactions: - at 9.23 am, a payme... (4 pages)View decision -
Decision Reference DRN-5098511
3 Dec 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5098511 The complaint Mr K complains Lloyds Bank General Insurance Limited’s settlement of his subsidence claim is inadequate. Lloyds has used agents for the claim. For simplicity, in places I’ve referred to the agents’ actions as being Lloyds’ own. What happened Mr K made a subsi... (3 pages)View decision -
Decision Reference DRN-5098917
3 Dec 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5098917 The complaint Mrs S has complained about the advice she was given by St. James's Place Wealth Management Plc regarding benefits she’d been awarded through a Pension Sharing Order (PSO). Mrs S considers the advice was unsuitable for her objectives. What happened Mrs S’ c... (5 pages)View decision -
Decision Reference DRN-5150132
3 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5150132 The complaint Mr G complains Monzo Bank Ltd didn’t assist him when he requested financial support. What happened Mr G complains about the lack of support provided by Monzo. He explained he asked Monzo to agree a payment plan to pay back his Flex balance, which is a credit f... (4 pages)View decision -
Decision Reference DRN-4924713
3 Dec 2024 HSB Engineering Insurance Limited Not upheldInsuranceDRN-4924713 The complaint J, a limited company, has complained about HSB Engineering Insurance Limited. J approached HSB to provide a structural warranty for a building development, but HSB refused to provide cover. What happened J is a developer of properties. It seeks warranties for ... (2 pages)View decision -
Decision Reference DRN-5151423
3 Dec 2024 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5151423 The complaint Miss D complains about Helvetia Global Solutions Limited’s handling of a claim on her boiler insurance. Miss D’s policy was sold and is administered by a third party company on Helvetia’s behalf and all Miss D’s correspondence has been with this company. Howeve... (4 pages)View decision
