We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4952210
13 Dec 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4952210 The complaint Mr H is unhappy that Barclays Bank UK PLC continues to pursue him for the balance of a mortgage when it hasn’t demonstrated that it’s valid. What happened Mr H took out a mortgage with Barclays in 1989. The mortgage is in joint names, but only Mr H is bringing ... (3 pages)View decision -
Decision Reference DRN-5134144
13 Dec 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-5134144 The complaint Mr S complains about several issues in the way Curtis Banks have administered his Self- Invested Personal Pension (SIPP). What happened In March 2022, Mr S started the purchase of a commercial property in his SIPP. Mr S already owned a 50% share in the property... (18 pages)View decision -
Decision Reference DRN-5027278
13 Dec 2024 Santander UK Plc Not upheldInvestmentsDRN-5027278 The complaint Mr B’s complain concerns the closure of his investment accounts by Santander UK Plc. What happened Mr B held several accounts via the Santander ‘Investment Hub’ service – a cash account, an investment account, and an ISA. In June 2023 Santander began a process ... (3 pages)View decision -
Decision Reference DRN-5175771
13 Dec 2024 Covea Insurance plc UpheldInsuranceDRN-5175771 The complaint Ms B has complained about her holiday home insurer Covea Insurance plc because it has declined her claim for her boiler which was found to be damaged after a night of unusually low, below freezing temperatures where pipes had burst. What happened In January 20... (3 pages)View decision -
Decision Reference DRN-5145552
13 Dec 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5145552 The complaint Mr H complains that Clydesdale Bank Plc trading as Virgin Money didn’t cancel a direct debit and provided poor service which didn’t take account of his needs. What happened Mr H explains that he cancelled a direct debit on 20 September 2024 and was told by Virg... (2 pages)View decision -
Decision Reference DRN-5137835
13 Dec 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5137835 The complaint Mr M complains that Ageas Insurance Limited (Ageas) unfairly declined his motor insurance claim and caused unnecessary delays. Any reference to Ageas in this final decision includes its respective agents unless specified otherwise. What happened The background... (3 pages)View decision -
Decision Reference DRN-5210191
13 Dec 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-5210191 The complaint Mr W complains that Madison CF UK Limited trading as 118 118 Money irresponsibly gave him four loans he couldn’t afford to repay. What happened Mr W took out four fixed sum loan agreements with Madison between 2017 and 2019. Loan 1 was taken out in July 2017. M... (3 pages)View decision -
Decision Reference DRN-4807065
13 Dec 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4807065 The complaint Mr G is unhappy that a car supplied to him under a hire purchase agreement with Secure Trust Bank Plc trading as Moneyway was of an unsatisfactory quality. What happened In May 2023, Mr G was supplied with a used car through a hire purchase agreement with Mone... (4 pages)View decision -
Decision Reference DRN-5161884
13 Dec 2024 Capital Professional Limited Not upheldPensions and AnnuitiesDRN-5161884 The complaint Mr B complains about the suitability of advice and the value of the service he has received regarding his pension from Capital Professional Limited trading as Ascot Lloyd. What happened The investigator in his recommendation set out the background and context t... (3 pages)View decision -
Decision Reference DRN-5171974
13 Dec 2024 Zurich Insurance PLC Not upheldInsuranceDRN-5171974 The complaint Mr V has complained about his car insurer Zurich Insurance PLC because it declined his claim for costs incurred when his engine was damaged by water. What happened Mr V’s car’s engine was damaged by water. The car was taken to a garage. Mr V made a claim to Zu... (2 pages)View decision
