We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4594073
6 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4594073 The complaint Ms C complains about the quality of a van supplied on a conditional sale agreement by Moneybarn No.1 Limited (‘Moneybarn’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects... (4 pages)View decision -
Decision Reference DRN-5092428
6 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5092428 The complaint Miss C complains that Vanquis Bank Limited lent to her irresponsibly. What happened Miss C applied for a credit card with Vanquis in March 2023. Vanquis approved the application and gave Miss C a credit card with a limit of £1000. Miss C complained that Vanquis... (2 pages)View decision -
Decision Reference DRN-4673207
6 Nov 2024 Project Solar UK Ltd Not upheldConsumer CreditDRN-4673207 The complaint Mr M has complained that Project Solar UK Ltd misled him about the financial benefits he could expect from a solar panel system it sold to him. Mr M has been represented in bringing his complaint but, to keep things simple, I’ll refer to Mr M throughout. What h... (6 pages)View decision -
Decision Reference DRN-5116602
6 Nov 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-5116602 The complaint O, a business, complains that The National Farmers' Union Mutual Insurance Society Limited (“NFU”) caused delays and financial distress when it incorrectly declined a claim under their Farm Select Insurance policy. Where I refer to NFU, this includes the ... (5 pages)View decision -
Decision Reference DRN-4996856
6 Nov 2024 Specialist Lending Limited Not upheldConsumer CreditDRN-4996856 The complaint Miss I complains that the double-glazing she paid for using a fixed sum loan provided by Specialist Lending Limited trading as Duologi hasn’t been of satisfactory quality. She wants to be refunded the cost of the double-glazing. What happened Miss I engaged a w... (3 pages)View decision -
Decision Reference DRN-4710952
6 Nov 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4710952 The complaint Mr B is unhappy that Aviva Life & Pensions UK Ltd refuses to accept his death benefit potential beneficiary nominations under the policy he has with Aviva. What happened The key facts and exchanges between the parties are well known, and not in dispute, an... (5 pages)View decision -
Decision Reference DRN-5099084
6 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5099084 The complaint Mr P is unhappy about the service he has received from Clydesdale Bank Plc trading as Virgin Money (“VM”) in relation to a Data Subject Access Request (DSAR). In particular, he is unhappy that it failed to make reasonable adjustments when fulfilling this reques... (3 pages)View decision -
Decision Reference DRN-4797631
6 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4797631 The complaint Mr T complains that Barclays Bank UK PLC (Barclays) won’t refund money he lost in an investment /advance fee scam. What happened What Mr T says: Mr T says he was scammed before – when he sent £250 to invest in bitcoin and crude oil. He lost the money, although... (5 pages)View decision -
Decision Reference DRN-4843347
6 Nov 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4843347 The complaint Mr B complains that BMW Financial Services(GB) Limited trading as ALPHERA Financial Services treated him unfairly in relation to a default on a hire-purchase agreement he had with it. He is assisted in bringing the complaint by a relative Mr K. What happened In... (2 pages)View decision -
Decision Reference DRN-5130338
6 Nov 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5130338 The complaint Mr K complains that Fortegra Europe Insurance Company Ltd (Fortegra) failed to repair his washing machine following a claim he made, under his household warranty policy. Miss D is a representative for Mr K in his complaint. I’ll refer to Mr K for ease. What ha... (3 pages)View decision
