We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4861973
6 Nov 2024 J M Taylor Financial Services Limited UpheldPensions and AnnuitiesDRN-4861973 The complaint Mr M complained about advice he was given to transfer the benefits of a deferred defined- benefit (DB) pension scheme to a type of personal pension. He says the advice, which was provided on 31 March 2009, was unsuitable for him and believes this has caused him... (7 pages)View decision -
Decision Reference DRN-5118704
6 Nov 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5118704 The complaint Mr C complains about the service he received after making a claim on his HomeCare insurance policy and is unhappy about how British Gas Insurance Limited [“BG”] dealt with the repairs to his boiler. What happened Mr and Mrs C are represented by a third party in... (3 pages)View decision -
Decision Reference DRN-4361830
6 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4361830 The complaint Mr P complains that Bank of Scotland plc trading as Halifax won’t reimburse him after he lost money to an investment – that he now considers to have been a scam. What happened Mr P has explained that he was introduced to an investment opportunity, provided by a... (6 pages)View decision -
Decision Reference DRN-5130129
6 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5130129 The complaint M a limited company, complains HSBC UK Bank Plc unfairly withheld funds it was entitled to. M is represented in this complaint by Mr B, a director of M. What happened The facts of the complaint are well known to both parties, so I will only provide a summary ... (4 pages)View decision -
Decision Reference DRN-4808412
6 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4808412 The complaint Mr and Mrs R complain that Ageas Insurance Limited has declined a claim for storm damage to their home. This complaint involves agents for whom Ageas is responsible. Any reference to Ageas includes its agents. What happened This dispute is well known to the p... (4 pages)View decision -
Decision Reference DRN-5086935
6 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5086935 The complaint Miss S complains about Advantage Insurance Company Limited’s (Advantage) poor handling of a claim following damage caused to her car by a third-party, under her motor insurance policy. Miss S is represented by her father Mr S. What happened A third-party drove... (4 pages)View decision -
Decision Reference DRN-4981415
6 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4981415 The complaint Miss H complains about a car she acquired with credit provided by Moneybarn No. 1 Limited. What happened In April 2023 Miss H entered into a regulated conditional sale agreement with Moneybarn to finance her purchase of a used car. The car was three years old, ... (2 pages)View decision -
Decision Reference DRN-4961433
6 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4961433 The complaint Mr H has complained that Bank of Scotland plc (“Halifax”) mis-sold him fee-paying Ultimate Reward Current Accounts (“URCA”) in October 2010, March 2015 and August 2016. Mr H has given a number of reasons why he says they were mis-sold, including that he was tol... (3 pages)View decision -
Decision Reference DRN-4710595
6 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4710595 The complaint Mr H complains that Lloyds Bank PLC (Lloyds) blocked his sole trader account after a third party raised a false fraud claim against him. What happened In May 2023, Mr H complained to Lloyds after his account was blocked without warning. Lloyds looked into his c... (2 pages)View decision -
Decision Reference DRN-4953667
6 Nov 2024 Yorkshire Building Society Not upheldMortgagesDRN-4953667 The complaint Ms P complains about the overcharging of interest on her mortgage she holds with Yorkshire Building Society trading as Chelsea Building Society. Ms P has complained that Chelsea has: Charged higher rates of interest than was agreed when she took the mortgage ... (3 pages)View decision
