We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
-
Decision Reference DRN-4838655
6 Nov 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4838655 The complaint Mr D has complained that the value of his Scottish Equitable Plc pension plan at his selected retirement date was less than what Scottish Equitable Plc had previously told him it would be. What happened Mr D holds a pension plan with Scottish Equitable Plc (Sc... (6 pages)View decision -
Decision Reference DRN-5097577
6 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5097577 The complaint Mr T is unhappy with HSBC UK Bank Plc’s response to a claim he made against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”), following payments he made to a third party using his credit card accoun... (4 pages)View decision -
Decision Reference DRN-5123612
6 Nov 2024 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5123612 The complaint E, a limited company, complains that Accelerant Insurance Europe SA/NV UK Branch (“Accelerant”) declined a claim made under its commercial property insurance policy. E is being represented in this complaint by its director. Accelerant are the insurers of E’s p... (6 pages)View decision -
Decision Reference DRN-5128621
6 Nov 2024 Great Lakes Insurance SE UpheldInsuranceDRN-5128621 The complaint Mr and Mrs K complain that Great Lakes Insurance SE turned down their landlord insurance claim. What happened Mr and Mrs K held landlord insurance cover with Great Lakes which covered their rental property. They made a claim as the property had been used for t... (3 pages)View decision -
Decision Reference DRN-4916269
6 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4916269 The complaint Mr S complains about Lloyds Bank PLC. He says that it did not do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he has lost as a result. What happened Mr S received a call from an unknown individual suppo... (3 pages)View decision -
Decision Reference DRN-5095041
6 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5095041 The complaint Mr D complains that Monzo Bank Ltd won’t refund him after he fell victim to a job scam. Mr D is professionally represented in bringing his complaint to our service, but for ease of reference, I’ll refer to all submissions as being made by Mr D directly. What ha... (4 pages)View decision -
Decision Reference DRN-5128592
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5128592 The complaint Mr F is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 24 October 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my... (4 pages)View decision -
Decision Reference DRN-4615682
6 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-4615682 The complaint Mrs G complains that a car acquired under a hire purchase agreement with Black Horse Limited (‘Black Horse’) wasn’t of satisfactory quality. Mrs G is represented in this complaint by Mr G, but for ease of reference I have referred to Mrs G throughout this decis... (3 pages)View decision -
Decision Reference DRN-4921918
6 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4921918 The complaint Mr O complains, via a representative, that Wise Payments Limited (“Wise”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, ... (4 pages)View decision -
Decision Reference DRN-5009906
6 Nov 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-5009906 The complaint Ms W complains about Tesco Underwriting Limited’s handling of her car insurance policy claim, and its decision not to provide cover at renewal. What happened Ms W took out a car insurance policy with Tesco in April 2023. She was involved in an accident in the s... (3 pages)View decision
