We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5096885
7 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5096885 The complaint M, a company, complains that U K Insurance Limited (‘UKI’) declined to cover a claim it made under its business protection insurance policy. UKI voided M’s policy following this. M is unhappy with this and feels that UKI treated it unfairly. The complaint is br... (3 pages)View decision -
Decision Reference DRN-4761168
7 Nov 2024 Social Money Limited Not upheldMortgagesDRN-4761168 The complaint M, a limited company, complains about the way Social Money Limited trading as SOMO handled its application for a bridging loan, which they ultimately declined. The complaint is brought by Mrs A, as the director of M. What happened In March 2023 M applied to S... (6 pages)View decision -
Decision Reference DRN-5055391
7 Nov 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5055391 The complaint Mrs P complains that Liverpool Victoria Insurance Company (LV) unfairly declined her theft claim under her motor insurance policy. Mrs P’s husband is a named driver on the policy and has also made submissions throughout the claim and complaint. What happened ... (3 pages)View decision -
Decision Reference DRN-5131802
7 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5131802 The complaint A company, which I'll refer to as B, complains that Barclays Bank UK PLC mishandled the closure of its client accounts, causing B to be temporarily without access to its money. Mrs Y, who is the director of B, brings the complaint on B's behalf. Wha... (4 pages)View decision -
Decision Reference DRN-5124213
7 Nov 2024 MBNA Limited Not upheldInsuranceDRN-5124213 The complaint Miss E has complained that MBNA Limited hasn’t paid the correct redress for mis-sold payment protection insurance (PPI) on a credit card account. What happened When Miss E made a complaint about being sold PPI on a credit card, MBNA fully upheld it. It sent it... (2 pages)View decision -
Decision Reference DRN-5131951
7 Nov 2024 ZILCH TECHNOLOGY LIMITED UpheldConsumer CreditDRN-5131951 The complaint Mr S is unhappy with information Zilch Technology Limited (Zilch) recorded on his credit file regarding the account he holds with it. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: “Mr ... (4 pages)View decision -
Decision Reference DRN-5103716
7 Nov 2024 Uinsure Limited UpheldInsuranceDRN-5103716 The complaint Mr F complains about the way Uinsure Limited renewed his buildings insurance policy without notice and charged him significantly higher premiums. What happened The background to this complaint is well known to the parties so I’ve included a summary here. For ... (3 pages)View decision -
Decision Reference DRN-5125082
7 Nov 2024 Drayton Ins. Limited Not upheldInsuranceDRN-5125082 The complaint Mr R complains Drayton Ins. Limited, an insurance broker, provided poor advice when he bought a commercial insurance policy to cover his farm, which led to him being underinsured. What happened The background to this complaint is well known to both parties, so ... (7 pages)View decision -
Decision Reference DRN-5127298
7 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5127298 The complaint Ms R is complaining about NewDay Ltd trading as Aquacard because she says it lent irresponsibly by providing her with a credit card and then going on to increase the credit limit. What happened In June 2021, Ms R opened a credit card account with NewDay with an... (4 pages)View decision -
Decision Reference DRN-4821409
7 Nov 2024 Fairmead Insurance Limited Not upheldInsuranceDRN-4821409 The complaint Mr and Mrs J complain FAIRMEAD INSURANCE LIMITED (“Fairmead”) unfairly declined a claim they made on their holiday home insurance policy following an escape of water at their holiday let property. What happened On 19 December 2022 Mr and Mrs J visited their ren... (4 pages)View decision
