We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-4961594
7 Nov 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4961594 The complaint Ms C is represented. She says a St. James’s Place Wealth Management Plc (‘SJP’) partner (‘the partner’) gave her unsuitable pension switch advice in 2012 and 2019. She claims redress for financial loss resulting from the advice and a refund of all advice fees ... (16 pages)View decision -
Decision Reference DRN-5044420
7 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5044420 The complaint Mr B was unhappy with the customer service / administration of his claim following damage caused by a leak in his property. He was insured by Royal & Sun Alliance Insurance Limited (“RSA”). What happened Mr B was unfortunate to suffer a leak in his property... (3 pages)View decision -
Decision Reference DRN-4939481
7 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4939481 The complaint Mr M complains that Nationwide Building Society has changed its mobile banking app provided to customers and this has removed features that were formerly of use to him. What happened Mr M said Nationwide replaced its ‘Android Banking App’ with one lacking a nu... (3 pages)View decision -
Decision Reference DRN-5130735
7 Nov 2024 AWP P&C S.A. UpheldInsuranceDRN-5130735 The complaint Mr and Mrs N have complained that AWP P&C SA (AWP) rejected a claim under their home emergency insurance policy when Mr N found himself and his children unable to get into their house because of a faulty lock. References to AWP include its agents and admin... (4 pages)View decision -
Decision Reference DRN-4833969
7 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4833969 The complaint Mr H complains that Bank of Scotland plc, trading as Halifax, cancelled his direct debit to a credit card without his knowledge, which caused him to go into arrears and incur charges, impacting his credit reference. What happened Mr H went to a branch of Halif... (3 pages)View decision -
Decision Reference DRN-5049669
7 Nov 2024 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5049669 The complaint Mr A complains about the value Watford Insurance Company Europe Limited (“Watford”) paid him following a claim under his car insurance. When I mention Watford I also mean its assessors and engineers. What happened Mr A had a motor insurance policy with Watford ... (3 pages)View decision -
Decision Reference DRN-4821141
7 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4821141 The complaint Mr A complains about the way in which Tesco Personal Finance PLC (“Tesco”) handled his claim when he had a dispute over airline tickets he bought using his Tesco credit card. What happened On or about 4 January 2024 Mr A booked return flights at a total cost of... (3 pages)View decision -
Decision Reference DRN-4997440
7 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4997440 The complaint Miss T complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an employment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (9 pages)View decision -
Decision Reference DRN-4952204
7 Nov 2024 Yorkshire Building Society Not upheldMortgagesDRN-4952204 The complaint Miss P and Mr T complain that Yorkshire Building Society trading as Chelsea Building Society did not give them appropriate assistance when they believed their property was undervalued by a surveyor. What happened Miss P and Mr T have a mortgage with Chelsea. In... (4 pages)View decision -
Decision Reference DRN-5063280
7 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5063280 The complaint Mr E complains that Oodle Financial Services Limited trading as Oodle Car Finance was irresponsible in its lending to him. He wants all interest and charges refunded along with interest and compensation for the distress and inconvenience he has been caused. Mr ... (3 pages)View decision
