We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-4788778
7 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4788778 The complaint Miss R complain that Santander UK Plc has not refunded the money she lost to what she believes was a scam. What happened Miss R had been through a very difficult period, personally and financially. Someone she knew suggested that they could help her to earn ba... (3 pages)View decision -
Decision Reference DRN-5131347
7 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5131347 The complaint Mr C complains that AXA Insurance UK Plc unfairly declined a claim he made under his home insurance (buildings) policy. He’s also unhappy that AXA wouldn’t help him make a claim against the insurer of the third-party driver who damaged his property. AXA is the... (7 pages)View decision -
Decision Reference DRN-4974738
7 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4974738 The complaint Mr D complains that Santander UK Plc won’t refund the money he says he lost to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of what happened here. Mr C engaged the servic... (3 pages)View decision -
Decision Reference DRN-4607530
7 Nov 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4607530 The complaint Mr C has complained that Tesco Personal Finance PLC (‘Tesco PF’) unfairly turned down his claim made under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’). What happened On 27 July 2018 (the ‘Time of Sale’) Mr C bought membership of a timeshare from a ti... (3 pages)View decision -
Decision Reference DRN-5131074
7 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5131074 The complaint Mr E complains about the handling of a claim he made to Liverpool Victoria Insurance Limited (LV) and the increase it applied to his premium, under his motor insurance policy. What happened Mr E’s car was hit by a lorry in July 2023 whilst it was parked. He ma... (4 pages)View decision -
Decision Reference DRN-5131263
7 Nov 2024 Alan Blunden & Co Ltd UpheldInsuranceDRN-5131263 The complaint Mr C complains that Alan Blunden & Co Ltd trading as Cover4Caravans (“Cover4Caravans”) didn’t tell him adequately about a change in cover at renewal of his caravan insurance policy, which meant it paid him less than he expected when he made a claim. What ha... (4 pages)View decision -
Decision Reference DRN-5057149
7 Nov 2024 Zempler Bank Limited Not upheldBanking and PaymentsDRN-5057149 The complaint R, a limited company, complains that Zempler Bank Limited (trading as Cashplus) blocked their account and denied them access to their funds. They’ve asked for compensation, and to be repaid losses they say they’ve suffered. R is represented by their director, ... (3 pages)View decision -
Decision Reference DRN-5049108
7 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5049108 The complaint Mr C complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened In June 2022 Mr C came across an advert on social media for a cryptocurrency investment platform, which I’ll call “B”, he says it appeared to be endo... (3 pages)View decision -
Decision Reference DRN-5087100
7 Nov 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5087100 The complaint Mr M has complained about the service provided by British Gas Insurance Limited (British Gas) under a home emergency policy. What happened British Gas carried out the annual service on Mr M’s boiler. The engineer said no faults were found. Following this, Mr M... (3 pages)View decision -
Decision Reference DRN-5056053
7 Nov 2024 Sesame Limited Not upheldMortgagesDRN-5056053 The complaint Mr and Mrs C complain that TaylorMade Financial Solutions (TMFS), an appointed representative of Sesame Limited, gave them unsuitable advice to take out an interest only mortgage. What happened In 2004 Mr and Mrs C took out an interest only mortgage. They say t... (5 pages)View decision
