We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5099084
6 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5099084 The complaint Mr P is unhappy about the service he has received from Clydesdale Bank Plc trading as Virgin Money (“VM”) in relation to a Data Subject Access Request (DSAR). In particular, he is unhappy that it failed to make reasonable adjustments when fulfilling this reques... (3 pages)View decision -
Decision Reference DRN-4797631
6 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4797631 The complaint Mr T complains that Barclays Bank UK PLC (Barclays) won’t refund money he lost in an investment /advance fee scam. What happened What Mr T says: Mr T says he was scammed before – when he sent £250 to invest in bitcoin and crude oil. He lost the money, although... (5 pages)View decision -
Decision Reference DRN-4843347
6 Nov 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4843347 The complaint Mr B complains that BMW Financial Services(GB) Limited trading as ALPHERA Financial Services treated him unfairly in relation to a default on a hire-purchase agreement he had with it. He is assisted in bringing the complaint by a relative Mr K. What happened In... (2 pages)View decision -
Decision Reference DRN-5130338
6 Nov 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5130338 The complaint Mr K complains that Fortegra Europe Insurance Company Ltd (Fortegra) failed to repair his washing machine following a claim he made, under his household warranty policy. Miss D is a representative for Mr K in his complaint. I’ll refer to Mr K for ease. What ha... (3 pages)View decision -
Decision Reference DRN-4861973
6 Nov 2024 J M Taylor Financial Services Limited UpheldPensions and AnnuitiesDRN-4861973 The complaint Mr M complained about advice he was given to transfer the benefits of a deferred defined- benefit (DB) pension scheme to a type of personal pension. He says the advice, which was provided on 31 March 2009, was unsuitable for him and believes this has caused him... (7 pages)View decision -
Decision Reference DRN-5118704
6 Nov 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5118704 The complaint Mr C complains about the service he received after making a claim on his HomeCare insurance policy and is unhappy about how British Gas Insurance Limited [“BG”] dealt with the repairs to his boiler. What happened Mr and Mrs C are represented by a third party in... (3 pages)View decision -
Decision Reference DRN-4361830
6 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4361830 The complaint Mr P complains that Bank of Scotland plc trading as Halifax won’t reimburse him after he lost money to an investment – that he now considers to have been a scam. What happened Mr P has explained that he was introduced to an investment opportunity, provided by a... (6 pages)View decision -
Decision Reference DRN-5130129
6 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5130129 The complaint M a limited company, complains HSBC UK Bank Plc unfairly withheld funds it was entitled to. M is represented in this complaint by Mr B, a director of M. What happened The facts of the complaint are well known to both parties, so I will only provide a summary ... (4 pages)View decision -
Decision Reference DRN-4808412
6 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4808412 The complaint Mr and Mrs R complain that Ageas Insurance Limited has declined a claim for storm damage to their home. This complaint involves agents for whom Ageas is responsible. Any reference to Ageas includes its agents. What happened This dispute is well known to the p... (4 pages)View decision -
Decision Reference DRN-5086935
6 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5086935 The complaint Miss S complains about Advantage Insurance Company Limited’s (Advantage) poor handling of a claim following damage caused to her car by a third-party, under her motor insurance policy. Miss S is represented by her father Mr S. What happened A third-party drove... (4 pages)View decision
