We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4718862
28 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4718862 The complaint Mr C complains that Barclays Bank UK PLC, trading as Barclaycard (‘Barclaycard’), irresponsibly granted him a credit card he couldn’t afford to repay. What happened In or around January 2021 Mr C entered into an agreement with Barclaycard to have access to credit ... (3 pages)View decision -
Decision Reference DRN-4768975
28 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4768975 The complaint Mr H is unhappy with what happened to his account after National Westminster Bank Plc (NatWest) blocked a payment. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: N... (2 pages)View decision -
Decision Reference DRN-4878964
28 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4878964 The complaint Mr W complains that Barclays Bank UK PLC has incorrectly administered an account over several years and held him liable for a debt in the name of a partnership (D) with Mr W2. What happened This complaint relates to issues that have taken place over several years ... (7 pages)View decision -
Decision Reference DRN-4719103
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4719103 The complaint Miss W complains Revolut Ltd (“Revolut”) refused to refund her for transactions on her account she says she didn’t authorise. She is also unhappy Revolut closed her account. What happened Miss W disputes several transactions from her account from 16 June 2023 to 1... (2 pages)View decision -
Decision Reference DRN-4777710
28 Jun 2024 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4777710 The complaint Ms G complains that advice given by Quilter Financial Planning Solutions Limited to switch her personal pensions to a self-invested personal pension (“SIPP”) wasn’t in her best interests and has caused a financial loss. What happened In late 2011 Ms G was 44 and e... (8 pages)View decision -
Decision Reference DRN-4880290
28 Jun 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4880290 The complaint Mrs C complained that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance (“Novuna”), acted unfairly and unreasonably by participating in an unfair credit relationship with her and turning down her claim under s.75 of the Consumer Credit Act 1974 (“CC... (4 pages)View decision -
Decision Reference DRN-4879233
28 Jun 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4879233 The complaint Mr H complains that Haven Insurance Company Limited declined his claim and cancelled his motor insurance policy from the outset. Reference to Haven includes its agents. Mr H’s friend is assisting him in bringing the complaint but, for ease of reference, I’ve refer... (4 pages)View decision -
Decision Reference DRN-4878696
28 Jun 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4878696 The complaint Mr and Mrs A are unhappy that Great Lakes Insurance SE hasn’t paid, in full, a claim made on a single trip travel insurance policy taken out for the benefit of Mr A but with Mrs A named as the policyholder (‘the policy’). What happened Whilst on a cruise in 2023, ... (5 pages)View decision -
Decision Reference DRN-4811576
28 Jun 2024 Hiscox Insurance Company Limited UpheldInsuranceDRN-4811576 The complaint A limited company, which I will refer to as P, complains about the settlement of its business interruption claim, made as a result of the COVID-19 pandemic, by Hiscox Insurance Company Limited. What happened The following is intended only as a brief summary of eve... (9 pages)View decision -
Decision Reference DRN-4696595
28 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4696595 The complaint Mr K is unhappy HSBC UK Bank Plc stopped a transfer he made and put restrictions on his account. What happened Mr K attempted to transfer funds to a friend abroad to pay for a hotel room for a trip he planned to make. Mr K says he completed security online but lat... (3 pages)View decision
