We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4730583
14 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4730583 The complaint Mr S complains that Santander UK Plc won’t allow him to withdraw the balance held in a joint account. What happened Mr S holds a joint account with a family member. The balance in the account was intended to cover the cost of storing another family members possess... (3 pages)View decision -
Decision Reference DRN-4604778
14 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4604778 The complaint Mr Z complains that he couldn’t transfer a retailer refund from his Barclaycard account to his bank account. What happened Mr Z had a Barclaycard. It had a limit of £9,950. On 17 October 2023, a refund of £75 was credited to Mr Z’s Barclaycard account. On 18 Octob... (3 pages)View decision -
Decision Reference DRN-4604576
14 May 2024 TSB Bank plc Not upheldMortgagesDRN-4604576 The complaint Miss S and Mr H complain that TSB Bank plc refused to transfer their joint mortgage into Miss S’s sole name. Miss S has dealt with the complaint. What happened Mr H and Miss S have a mortgage with TSB. They separated and in 2023 Miss S asked TSB to transfer the mo... (2 pages)View decision -
Decision Reference DRN-4796893
14 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4796893 The complaint Mr I is unhappy that Bank of Scotland plc (trading as Halifax) closed his bank account. He also believes that Halifax has placed a marker against his name which has made it difficult for him to open another account. What happened Mr I had a current account with Ha... (3 pages)View decision -
Decision Reference DRN-4593623
14 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4593623 The complaint Mr S had motor insurance with Admiral Insurance (Gibraltar) Limited (Admiral). He is unhappy that Admiral reduced his No Claims Bonus (NCB) and kept a claim open following an incident where his vehicle collided with a pedestrian. What happened Mr S’s car was invol... (2 pages)View decision -
Decision Reference DRN-4704541
14 May 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4704541 The complaint Mr C complains about the way Bank of Scotland plc trading as Halifax handled the repossession of his property to recover the arrears due on his mortgage. What happened Mr C had an interest only mortgage with Halifax. As a result of previous mortgage arrears, Halif... (5 pages)View decision -
Decision Reference DRN-4796548
14 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4796548 The complaint Mrs W complains that TSB Bank plc restricted her account, with the effect that she could not access funds held in it. In addition, it did not tell her the account was restricted, causing her additional inconvenience. When Mrs W found out what had happened and trie... (3 pages)View decision -
Decision Reference DRN-4796240
14 May 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-4796240 The complaint Miss L complains that FirstRand Bank Limited trading as Motonovo Finance (“Motonovo”) unfairly entered into a hire purchase agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What ... (3 pages)View decision -
Decision Reference DRN-4796826
14 May 2024 Amtrust Europe Limited UpheldInsuranceDRN-4796826 The complaint Mr S complains about Amtrust Europe Limited’s (Amtrust) handling of a claim made under a building warranty which covers his apartment and his share of common parts. What happened The subject of this complaint is a development of apartments. Mr S is the leaseholder... (6 pages)View decision -
Decision Reference DRN-4786776
14 May 2024 Think Money Limited Not upheldBanking and PaymentsDRN-4786776 The complaint Miss G has complained that Think Money Limited won’t refund the money she lost after falling victim to a scam. What happened In early 2024, Miss G was cold called by scammers from a private number. They claimed to be from Think Money. They said Miss G’s account wi... (3 pages)View decision
