We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4564300
14 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4564300 The complaint Mr and Mrs R complain about the service received from Santander UK Plc (“Santander”) when they tried to make a large payment by cheque from their account. In particular they are unhappy that Santander cancelled the cheque before contacting them and conducting its ... (3 pages)View decision -
Decision Reference DRN-4774669
14 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4774669 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard have not taken his circumstances into account, and they’ve registered adverse information with the Credit Reference Agencies (CRA’s). What happened Mr M says he was admitted to a hospital, and due to ... (2 pages)View decision -
Decision Reference DRN-4555623
14 May 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4555623 The complaint Mr F complains about the charges Mitsubishi HC Capital UK Plc, trading as Novuna Vehicle Solutions (“Novuna”), applied when he returned a car after he voluntarily terminated a hire purchase agreement. What happened Mr F entered into a hire agreement with Novuna; t... (3 pages)View decision -
Decision Reference DRN-4716398
14 May 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4716398 The complaint Mr M complains Tesco Underwriting Limited (Tesco) did not complete satisfactory repairs to his car after he made a claim on his motor insurance policy. There are several parties and representatives of Tesco involved throughout the complaint but for the purposes of... (3 pages)View decision -
Decision Reference DRN-4731680
14 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4731680 The complaint Miss C and Mr D complain that Nationwide Building Society did not close all their joint accounts when they asked them to. What happened Miss C and Mr D say that a few years ago they visited a branch of Nationwide to inform them they didn’t want any joint accounts.... (3 pages)View decision -
Decision Reference DRN-4727357
14 May 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4727357 The complaint Mr R makes the following complaint points about ReAssure Limited (ReAssure): He feels that ReAssure failed to honour its standard annuity rate/Guaranteed Annuity Rate (GAR) arrangement. And that he’s suffered a financial loss which ReAssure is responsible for. H... (8 pages)View decision -
Decision Reference DRN-4795882
14 May 2024 TSB Bank plc Not upheldConsumer CreditDRN-4795882 The complaint Mr C complains that TSB Bank Plc (TSB) lent to him irresponsibly. He says TSB didn’t do enough to check he could afford to repay the lending sustainably. Mr C says the loan was unaffordable. What happened Mr C took out a loan for £16,000 with TSB in March 2021. Th... (3 pages)View decision -
Decision Reference DRN-4751315
14 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4751315 The complaint Mr K is unhappy that Santander UK Plc blocked online access to his bank account and caused him inconvenience. What happened On 9 November 2023 Santander blocked online payments on Mr K’s bank account after he had tried to transfer £5,000 to an account in his name ... (2 pages)View decision -
Decision Reference DRN-4777711
14 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4777711 The complaint Mrs T has complained that Advantage Insurance Company Limited cancelled her car insurance policy early and that it has charged her the full annual premium. Advantage was the underwriter of Mrs T’s policy, so it’s her insurer. This complaint is, in part, about the ... (2 pages)View decision -
Decision Reference DRN-4637277
14 May 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4637277 The complaint Mr N is complaining about Secure Trust Bank Plc trading as Moneyway. He says they were irresponsible in lending to him. Mr N’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with him. What happened In ... (3 pages)View decision
