We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4792397
13 May 2024 U K Insurance Limited UpheldInsuranceDRN-4792397 The complaint Mr and Mrs S complain that U K Insurance Limited (UKI) declined their travel insurance claim. My references to UKI include its claim handling agent. What happened Mr and Mrs S have travel insurance through a bank account, the insurer is UKI. They had been due to f... (4 pages)View decision -
Decision Reference DRN-4750867
13 May 2024 Everyday Lending Limited UpheldConsumer CreditDRN-4750867 The complaint Mr G is complaining about Everyday Lending Limited trading as Everyday Loans because he says it lent irresponsibly by giving him loans he couldn’t afford. What happened Mr G took three loans with Everyday Loans in January 2020, September 2020 and December 2021. Ea... (4 pages)View decision -
Decision Reference DRN-4467338
13 May 2024 LeasePlan UK Limited UpheldConsumer CreditDRN-4467338 The complaint Mrs B complains about end of contract charges when her agreement with LeasePlan UK Limited ended. What happened In April 2019 Mrs B was supplied with a car under a hire agreement with LeasePlan. In May 2023 at the end of the agreement, the car was collected and in... (3 pages)View decision -
Decision Reference DRN-4795381
13 May 2024 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-4795381 The complaint S is a company and has been represented in this complaint by its director and shareholder, Ms B. S complains that Tide Platform Ltd blocked its account for some two months, without good reason. What happened Ms B has explained that she took a decision to start a b... (2 pages)View decision -
Decision Reference DRN-4150693
13 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4150693 The complaint Mr O complains National Westminster Bank Plc (“NatWest”) closed his accounts without explanation. Mr O also complains NatWest failed to properly support him in paying off his overdraft debt and registered a default against him. Mr O wants compensation for the dist... (4 pages)View decision -
Decision Reference DRN-4795347
13 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795347 The complaint Mr T has complained Revolut Ltd won’t refund money he lost through a series of transactions he didn’t authorise. What happened In May 2021 Mr T added a Revolut Junior account linked to his own Revolut account. He used this to make small payments to his young son i... (4 pages)View decision -
Decision Reference DRN-4580465
13 May 2024 Santander UK Plc Not upheldMortgagesDRN-4580465 The complaint Mrs N complains that Santander UK Plc unfairly refused to allow her to transfer to a different mortgage product. To put matters right, Mrs N wants Santander to allow her to move to the two year fixed rate mortgage product she wanted to switch to. What happened Mrs... (3 pages)View decision -
Decision Reference DRN-4727622
13 May 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4727622 The complaint Miss C and Mr D complain about how Shawbrook Bank Limited handled their claim under section 75 of the Consumer Credit Act 1974 about some patio doors. What happened In June 2023 Miss C and Mr D entered into a regulated fixed-sum loan agreement with Shawbrook to fi... (2 pages)View decision -
Decision Reference DRN-4786114
13 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4786114 The complaint Miss T complains that Zopa Bank Limited irresponsibly agreed a loan for her. What happened Zopa agreed a loan of £7,000 for Miss T in November 2019. The total amount owed was £10,744.92 to be repaid in 36 instalments of £298.47. Miss T complained to Zopa that it w... (3 pages)View decision -
Decision Reference DRN-4763546
13 May 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4763546 The complaint Mr S complains that Accelerant Insurance Europe SA/NV UK Branch unfairly declined his claim and voided his Commercial Combined insurance policy. Where I refer to Accelerant, this includes the actions of its agents and claims handlers for which it takes responsibil... (3 pages)View decision
