We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4588162
23 May 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4588162 The complaint Mr K complains that Citibank UK Limited declined to raise a chargeback dispute. What happened In March 2021, Mr K paid a third party to make some sample leather goods for the purposes of his business. He paid $ 3231:22 with his Citibank UK debit card. However, whe... (2 pages)View decision -
Decision Reference DRN-4501888
23 May 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4501888 The complaint Mr S complains that Clydesdale Financial Services Limited - trading as Barclays Partner Finance (“BPF”) acted unfairly and unreasonably by participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (the “CCA”). What ... (5 pages)View decision -
Decision Reference DRN-4607030
23 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4607030 The complaint Mr F complains that HSBC UK Bank plc (then trading as John Lewis Finance) won’t refund to him the money that he paid to a timeshare relinquishment company. He’s being represented in his complaint by a claims management company. What happened I issued a provisional... (5 pages)View decision -
Decision Reference DRN-4723736
23 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4723736 The complaint Mr B complains about Nationwide Building Society. He says that Nationwide didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of what happened here are well known to a... (4 pages)View decision -
Decision Reference DRN-4790360
23 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4790360 The complaint Mr F complains that Nationwide Building Society won’t refund to him the money that he paid to a timeshare relinquishment company. He’s being represented in his complaint by a claims management company. What happened I issued a provisional decision on this complain... (5 pages)View decision -
Decision Reference DRN-4737936
23 May 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4737936 The complaint Mr and Mrs P have complained about the poor service they received from National Savings and Investments (NS&I) in transferring funds to new accounts. What happened Mr and Mrs P held income bonds as trustees with two other parties. In September 2023 they contac... (2 pages)View decision -
Decision Reference DRN-4265441
23 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4265441 The complaint Mr H complains that Santander UK Place has declined his claim for compensation in relation to flight tickets he bought with his credit card. What happened Mr H booked tickets for a series of connecting flights through an airline “K”. He used his Santander credit c... (3 pages)View decision -
Decision Reference DRN-4523153
23 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4523153 The complaint Mr B complains about Nationwide Building Society. He says that Nationwide didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of what happened are well known to both p... (3 pages)View decision -
Decision Reference DRN-4503643
23 May 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4503643 The complaint Mr N’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, acted unfairly and unreasonably by: (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974; an... (5 pages)View decision -
Decision Reference DRN-4406261
23 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4406261 The complaint A limited company, which I will refer to as K, complains about the accuracy of information National Westminster Bank Plc (NatWest) gave to a third-party surveyor who was valuing a property K intended to purchase. K also considers that there was collusion between N... (4 pages)View decision
