We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4774405
4 May 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4774405 The complaint Mr and Mrs M complain that PayPal (Europe) S.Ã r.l et Cie, S.C.A. hasn’t located a missing refund. What happened Mr and Mrs M bought tickets in 2019 for just over £1,000 for a concert which was later cancelled. They bought their tickets using a credit card from a... (2 pages)View decision -
Decision Reference DRN-4692295
3 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4692295 The complaint Mr V complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him when he became the victim of a scam and would like HSBC to refund him the money he has lost as a result. What happened The details of what happened are well known to both part... (4 pages)View decision -
Decision Reference DRN-4775989
3 May 2024 ONMO Limited UpheldBanking and PaymentsDRN-4775989 The complaint Mr D says ONMO Limited unfairly terminated his debit and credit card accounts and that its actions adversely affected his credit rating. What happened Within a week of him opening the accounts, ONMO notified Mr D by email that they’d been terminated in line with t... (2 pages)View decision -
Decision Reference DRN-4618415
3 May 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4618415 The complaint Mr S complains about how Clydesdale Bank Plc, trading as Virgin Money, allocated the payments he made to his credit card account. What happened Mr S has a credit card account with Virgin Money. His credit card balance consists of an amount which incurs interest (I... (7 pages)View decision -
Decision Reference DRN-4387818
3 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4387818 The complaint Mr G complains Barclays Bank UK PLC (“Barclays”) restricted and later closed his account without notice nor explanation. He adds that Barclays also placed his account in a false overdrawn position and caused delay in returning his funds. Mr G says Barclays’ action... (4 pages)View decision -
Decision Reference DRN-4745949
3 May 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-4745949 The complaint Mr C’s complaint relates to problems he had with a car supplied to him by CA Auto Finance UK Ltd under a hire-purchase agreement. What happened Mr C entered into a hire-purchase agreement with CA Auto Finance for the supply of a used car. On accepting delivery fro... (4 pages)View decision -
Decision Reference DRN-4408513
3 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4408513 The complaint Mr E complains that HSBC UK Bank Plc, trading as First Direct (HSBC) is refusing to refund him the amount he says he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detai... (3 pages)View decision -
Decision Reference DRN-4309663
3 May 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4309663 The complaint Mrs V has complained about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) responded to a claim she’d made under section 75 (s75) and section 56 (s56) of the Consumer Credit Act 1974 (the “CCA”) and in relation to an alleged... (4 pages)View decision -
Decision Reference DRN-4479051
3 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4479051 The complaint Mrs A complains that HSBC UK Bank Plc (HSBC) is refusing to refund her the amount she lost as the result of a scam. Mrs A is being represented by a third party. To keep things simple, I will refer to Mrs A throughout my decision. What happened The background of th... (3 pages)View decision -
Decision Reference DRN-4629289
3 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4629289 The complaint Mrs W complains that National Westminster Bank Plc (NatWest) is refusing to refund her the amount she lost as the result of a scam. Mrs W is being represented by a third party. To keep things simple, I will refer to Mrs W throughout my decision. What happened The ... (3 pages)View decision
