We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4409842
3 May 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4409842 The complaint Mr B complains about Lloyds Bank General Insurance Limited (Lloyds) handling of a subsidence claim on his home insurance policy. Any reference to Lloyds includes respective agents. What happened The background of this complaint is well known to both parties. So, I... (2 pages)View decision -
Decision Reference DRN-4761645
3 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4761645 The complaint Mrs S complains that Wise Payments Limited won’t refund money she lost when she was the victim of job a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs S was looking for work an... (3 pages)View decision -
Decision Reference DRN-4554376
3 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4554376 The complaint Mr and Mrs S complain that Barclays Bank UK PLC did not refund all of the money they lost to a scam. What happened Both parties are aware of the details of the complaint, so I won’t repeat them again in detail here. In summary, Mr and Mrs S were approached by a co... (3 pages)View decision -
Decision Reference DRN-4659093
3 May 2024 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4659093 The complaint Ms H complains that HUB Financial Solutions Limited (HUB) mis-handled the arrangement of her pension annuities causing delays and financial losses. She would like compensation for losses and inconvenience caused. What happened Ms H had personal pension plans with ... (6 pages)View decision -
Decision Reference DRN-4772911
3 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4772911 The complaint Mr B complains that Moneybarn No. 1 Limited (Moneybarn) failed to complete sufficient affordability checks prior to approving a Conditional Sale agreement for him. He says by them not doing so, they failed to act fairly and reasonably. He also complains about the ... (3 pages)View decision -
Decision Reference DRN-4727314
3 May 2024 British Gas Insurance Limited UpheldInsuranceDRN-4727314 The complaint Miss A complains about the poor customer service she’s received from British Gas Insurance Limited. What happened In August 2023, Miss A took out a HomeCare policy with British Gas. Miss A tells us that, from the outset, she experienced poor customer service. I’ve... (2 pages)View decision -
Decision Reference DRN-4762565
3 May 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4762565 The complaint A limited company that I will refer to as C complains about the handling and decline by The National Farmers' Union Mutual Insurance Society Limited of its business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The fol... (6 pages)View decision -
Decision Reference DRN-4780617
3 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780617 The complaint Miss H complains that NewDay Ltd have acted irresponsibly by issuing her with a credit card and increasing her limit several times. What happened Miss H has a NewDay credit card and is struggling to make the minimum payment. Her minimum payment is less than the in... (5 pages)View decision -
Decision Reference DRN-4479786
3 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4479786 The complaint Mr L complains that Bank of Scotland plc (trading as “Halifax”) won’t refund over £6,000 he lost to an investment scam between October 2018 and April 2019. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Inste... (2 pages)View decision -
Decision Reference DRN-4730287
3 May 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4730287 The complaint Mr D complains that Advantage Insurance Company Ltd (“Advantage”) rejected a claim under his motor insurance policy. What happened Mr D had a motor insurance policy with Advantage. The incident in question involved a named driver on his policy who is a family memb... (3 pages)View decision
