We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4575619
3 May 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4575619 The complaint Mr H and Ms W’s complaint is about the service London & Country Mortgages Ltd (L&C) provided them with when they asked it to arrange a mortgage for them in the spring of 2023. They consider the delays caused by L&C have meant they will have to pay a hi... (4 pages)View decision -
Decision Reference DRN-4758602
3 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4758602 The complaint Mrs H complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) has not honoured a liability she says arises out of her claim made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened In or around June 2017, Mrs H says she receiv... (10 pages)View decision -
Decision Reference DRN-4667376
3 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4667376 The complaint Mr S complains PrePay Technologies Limited, trading as Prepay Solutions, refuses to refund him for transactions on his Monese account he says he didn’t authorise. For ease, I will refer to PrePay Technologies Limited, trading as Prepay Solutions, as Monses in this... (3 pages)View decision -
Decision Reference DRN-4780317
3 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4780317 The complaint Mrs L complains that HSBC UK Bank Plc did not refund the £25,000 she says she lost to a scam. What happened Mrs L and her husband, Mr L, were introduced to an individual that I will call ‘X’ who had an investment company. X said he could help them invest in crypto... (3 pages)View decision -
Decision Reference DRN-4725587
3 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4725587 The complaint Mr O complains Barclays Bank UK PLC (“Barclays”) refuses to refund him for a large number of transactions which he made during he was mentally unstable. Mr O thinks Barclays should’ve blocked the transactions on account of Mr O’s vulnerabilities. Mr O is represent... (3 pages)View decision -
Decision Reference DRN-4779498
3 May 2024 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4779498 The complaint Mr G is unhappy that Bank of Ireland (UK) Plc, trading as Bank of Ireland (UK), (“BOI”) defaulted his account. What happened To briefly summarise, Mr G held a loan with BOI which fell into arrears. On 20 September 2022, BOI sent a default notice to Mr G. This defa... (5 pages)View decision -
Decision Reference DRN-4743838
3 May 2024 AWP P&C S.A. Not upheldInsuranceDRN-4743838 The complaint Mr G is unhappy AWP P&C SA turned down a claim he made on his cycle insurance policy. What happened In February 2023 Mr G claimed on his cycle insurance policy following the theft of two bikes with a total value of around £11,500. He said the bikes had been se... (5 pages)View decision -
Decision Reference DRN-4698610
3 May 2024 AWP P&C S.A. Not upheldInsuranceDRN-4698610 The complaint Mr H has complained that AWP P&C SA (‘AWP’) unfairly declined his claim. All reference to AWP includes any agents acting on its behalf. What happened Mr H had a travel insurance policy, underwritten by AWP, which covered both him and the late Mrs H. They booke... (2 pages)View decision -
Decision Reference DRN-4534873
3 May 2024 West Bay Insurance Plc UpheldInsuranceDRN-4534873 The complaint Mr W complains about the amount West Bay Insurance Plc offered to settle his claim on his motorbike insurance policy. What happened Mr W’s motorbike was damaged in an accident with another vehicle and so he claimed on his policy with West Bay. West Bay reviewed th... (3 pages)View decision -
Decision Reference DRN-4661451
3 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4661451 The complaint Mr R complains that Lloyds Bank PLC (“Lloyds”) failed to refund him after transactions were made using his stolen phone and account card. What happened What Mr R said Mr R realised his phone was missing around 3 July 2023 and later, on 12 July, he also noticed his... (5 pages)View decision
