We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4704523
23 Apr 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-4704523 The complaint Mr H and Mrs W have complained that Red Sands Insurance Company (Europe) Limited unfairly declined their claim. What happened Mr H and Mrs W bought a single trip travel insurance policy, underwritten by Red Sands. A day before their departure date, Mrs W tested po... (2 pages)View decision -
Decision Reference DRN-4708102
23 Apr 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4708102 The complaint Mr B and Miss L complain about how Aviva Insurance Limited (Aviva) handled a claim under their home insurance policy for trace and access costs following damage to their property. Aviva use agents to administer the policy and to assess claims. Reference to Aviva i... (4 pages)View decision -
Decision Reference DRN-4741422
23 Apr 2024 Interactive Brokers (U.K.) Limited Not upheldPensions and AnnuitiesDRN-4741422 The complaint Mr F complains that Interactive Brokers (U.K.) Limited (IB) created an e-mail address in his name and opened an account on its platform without his knowledge. What happened Mr F said that in 2022, his friends suggested he contacted a named adviser at IB - who I’ll... (5 pages)View decision -
Decision Reference DRN-4660870
23 Apr 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4660870 The complaint Mr H’s complaint against Financial Administration Services Limited (“Fidelity”) is that when he changed his investment funds online his monthly direct debit wasn’t collected, and he missed a contribution to his ISA. What happened Mr H had an ISA account with Fidel... (2 pages)View decision -
Decision Reference DRN-4757505
23 Apr 2024 Black Horse Limited Not upheldConsumer CreditDRN-4757505 The complaint Miss G is unhappy that a car supplied to her under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. Miss G has been represented during the claim and complaint process by Mr G. For ease of reference, I will refer to any comments... (6 pages)View decision -
Decision Reference DRN-4541670
23 Apr 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4541670 The complaint A company which I’ll refer to as C complains that ClearBank Limited (‘Tide’) won’t refund a transaction that C didn’t make or authorise. Mr K, who is a director of C, brings this complaint on C’s behalf. What happened C holds a business account with Tide. What Mr ... (4 pages)View decision -
Decision Reference DRN-4426232
23 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4426232 The complaint Mr F has complained that Bank of Scotland Plc trading as Halifax hasn’t treated him fairly in relation to his Halifax Reward Account. What happened Mr F has a Halifax Reward Account. One of the features of this account is, providing the following four criteria are... (3 pages)View decision -
Decision Reference DRN-4759228
23 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4759228 The complaint Mr H complains HSBC UK Bank Plc didn’t do enough to protect him when he fell victim to a job scam. What happened Mr H has several accounts with HSBC including a joint account (held with Mrs H), a sole account and a credit card too. He says he’s been a customer of ... (3 pages)View decision -
Decision Reference DRN-4758375
23 Apr 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4758375 The complaint Ms H complains that Tide Platform Ltd (“Tide”) failed to refund transactions that left her account as a result of a scam. What happened Ms H operates a business account with Tide. For ease of reading, I’ll refer to Ms H (rather than the business) throughout this d... (5 pages)View decision -
Decision Reference DRN-4759078
23 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4759078 The complaint Mr H complains HSBC UK Bank Plc didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr H has several accounts with HSBC including a joint account (held with Mrs H), a sole account and a credit card too. He says he’s been a cust... (3 pages)View decision
