We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
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Decision Reference DRN-4426887
4 Jun 2024 Valutrades Limited Not upheldInvestmentsDRN-4426887 The complaint Mr L complained about Valutrades Limited trading as Forexvox. He said he should not have been allowed by Forexvox to open a trading account as he was a novice trader, and it wasn’t appropriate for him. He said it shouldn’t have also allowed him, at a later date, t... (4 pages)View decision -
Decision Reference DRN-4833406
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4833406 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4478592
4 Jun 2024 Black Horse Limited Not upheldConsumer CreditDRN-4478592 The complaint X complains that he was mis sold a finance agreement in relation to a car that was supplied through a hire purchase agreement with Black Horse Limited (BHL). What happened In August 2023, X acquired a used car through a hire purchase agreement with BHL. The cash p... (4 pages)View decision -
Decision Reference DRN-4527432
4 Jun 2024 IG Index Limited Not upheldInvestmentsDRN-4527432 The complaint Mr L has complained that IG Index Limited (‘IG’) should have prevented him from trading in contracts for differences (CFDs) and closed his account following the contact he had with it in March 2016. What happened This complaint is one of two that Mr L has brought ... (7 pages)View decision -
Decision Reference DRN-4829820
4 Jun 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4829820 The complaint Mrs G says MBNA Limited irresponsibly lent to her. What happened Mrs G took out a credit card from MBNA in January 2020. She was given a £4,100 credit limit. Mrs G says if MBNA had looked further into her credit history it would've seen an unhealthy record of... (2 pages)View decision -
Decision Reference DRN-4722145
4 Jun 2024 AWP P&C S.A. Not upheldInsuranceDRN-4722145 The complaint Mrs S complains that AWP P&C SA hasn’t paid her claim for lost luggage under her travel insurance policy. What happened Mrs S held a travel insurance policy through her bank account, provided by AWP. Mrs S travelled abroad in December 2022, to two different co... (3 pages)View decision -
Decision Reference DRN-4819548
4 Jun 2024 IG Index Limited Not upheldInvestmentsDRN-4819548 The complaint Mr L has complained about the decision of IG Index Limited (‘IG’) to prevent him taking out new trading positions on contracts for differences (CFDs) and moving to close his account. What happened Mr L had been trading with IG for a number of years. In November 20... (5 pages)View decision -
Decision Reference DRN-4788085
4 Jun 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4788085 The complaint Mrs F complained her claim for a collapsed wall was unfairly declined by Lloyds Bank General Insurance Limited (“Lloyds”) under her home insurance policy. What happened Mrs F’s front wall to her garden collapsed into the road along with some earth following a peri... (3 pages)View decision -
Decision Reference DRN-4751775
4 Jun 2024 Lendable Ltd Not upheldConsumer CreditDRN-4751775 The complaint Ms W complains that Lendable Ltd trading as Autolend was irresponsible to enter into a hire purchase agreement with her and that it failed to treat her fairly and reasonably when she contacted it to say she wanted to return the car and ‘cancel’ the agreement. Ms W... (4 pages)View decision -
Decision Reference DRN-4721258
4 Jun 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-4721258 The complaint Mr N says AA Underwriting Insurance Company Limited (which I’ll refer to in this decision as ‘AA Insurance’) didn’t advise him about the cancellation of his motor insurance policy, which meant he drove his car whilst uninsured and was charged by the police. What h... (2 pages)View decision
