We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
-
Decision Reference DRN-4832043
4 Jun 2024 ONMO Limited UpheldBanking and PaymentsDRN-4832043 The complaint Mr J complains that ONMO Limited (“Onmo”) failed to properly administer his refund for transactions he didn’t recognise, apply other refunds and didn’t provide an adequate level of customer service. What happened Mr J operated an Onmo credit account and noticed a ... (7 pages)View decision -
Decision Reference DRN-4756669
4 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4756669 The complaint Mr A complains that National Westminster Bank Plc (‘NatWest’) unfairly closed his bank accounts. He wants NatWest to allow him to have a personal account and to remove his name from its banned list. What happened Mr A had a number of bank accounts provided by NatW... (3 pages)View decision -
Decision Reference DRN-4531368
4 Jun 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-4531368 The complaint This complaint is about a mortgage Mr B and Mrs R hold with Clydesdale Bank Plc trading as Virgin Money (VM). The essence of the complaint is that Mr B and Mrs R believe that VM mis-sold new interest rate products to them by falsely presenting them as variable rat... (4 pages)View decision -
Decision Reference DRN-4830148
4 Jun 2024 ReAssure Life Limited UpheldInsuranceDRN-4830148 The complaint Mr W complains about mistakes made by ReAssure Life Limited which meant that his Whole of Life policy became non-qualifying. What happened One of our Investigators looked into the complaint and thought the offer made by ReAssure was a fair way of putting things ri... (2 pages)View decision -
Decision Reference DRN-4747726
4 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4747726 The complaint Mr A complains as a director of J, a company, that National Westminster Bank PLC unreasonably blocked a payment he wanted to make to an investment company (E), causing J to miss out on an investment opportunity. What happened In October 2023 Mr A attempted to make... (2 pages)View decision -
Decision Reference DRN-4832200
4 Jun 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4832200 The complaint Mr N complains that TSB Bank plc made errors with the international payment he sent. What happened Mr N says that on 17 July 2023 he visited a branch of TSB, and he requested an international payment for £41,768.19 to pay for a tuition fee for a family member. Upo... (6 pages)View decision -
Decision Reference DRN-4832568
4 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4832568 The complaint Mr T complains because National Westminster Bank Plc refused to refund gambling transactions which he says he didn’t authorise. What happened In September 2018 Mr T contacted NatWest to query multiple gambling transactions on his account which he says he didn’t au... (3 pages)View decision -
Decision Reference DRN-4719768
4 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4719768 The complaint Mr D complains Starling Bank Limited (“Starling”) refuses to refund him for transactions on his account he says he did not authorise. What happened Mr D says that several transactions between September and December 2023 were made on his account without his authori... (2 pages)View decision -
Decision Reference DRN-4719790
4 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4719790 The complaint Mr D says Starling Bank Limited (“Starling”) refuses to refund him for a transaction on his account he didn’t authorise. What happened Mr D has asked Starling to refund him for an unauthorised transaction from his account in December 2020, totalling £1,186. Starl... (2 pages)View decision -
Decision Reference DRN-4702393
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702393 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr B says he noticed transactions on his Revolut account he didn’t recognise and contacted Revolut straight away to inform it that these wer... (2 pages)View decision
