We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-5498124
24 Apr 2025 Lifesearch Partners Limited UpheldInsuranceDRN-5498124 The complaint Mr E complains that Lifesearch Partners Limited failed to pass on his medical history to his life insurer when he took out two plans through Lifesearch’s adviser. This error led to Mr E’s life insurer cancelling his policies with it and leaving Mr E without lif... (5 pages)View decision -
Decision Reference DRN-5361304
24 Apr 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5361304 The complaint Mr B complains about Royal & Sun Alliance Insurance Limited’s (‘RSA’) handling of a claim made on his buildings insurance policy. References to RSA include its agents. What happened Mr B contacted RSA on 28 February 2024 to make a claim on his buildings i... (5 pages)View decision -
Decision Reference DRN-5366450
24 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5366450 The complaint Mr S complains Wise Payments Limited (“Wise”) declined to refund payments after he fell victim to a scam. What happened In July 2023, Mr S said he made enquiries online into an investment and shortly after he received contact from an individual claiming to be f... (5 pages)View decision -
Decision Reference DRN-5433552
24 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5433552 The complaint E complains that Barclays Bank UK PLC didn’t protect them from an investment scam. E is being supported in making their complaint by a representative. But for ease, I’ll only refer to E in this decision. What happened E explains that they were looking for an in... (6 pages)View decision -
Decision Reference DRN-5492397
24 Apr 2025 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-5492397 The complaint Mr P has complained about his property insurer Ocaso SA, Compania de Seguros y Reaseguros regarding a subsidence claim he made in 2018. The claim was declined in around 2020, then reinvestigated, then fell into abeyance in 2021-2023, then it was declined again ... (7 pages)View decision -
Decision Reference DRN-5501886
24 Apr 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5501886 The complaint Miss K complains about Admiral Insurance (Gibraltar) Limited’s handling of a claim under a car insurance policy. Admiral has been represented on the claim by its agents. For simplicity, at points, I’ve referred to the actions of Admiral’s agents as being its ow... (4 pages)View decision -
Decision Reference DRN-5498270
24 Apr 2025 Lendable Ltd UpheldConsumer CreditDRN-5498270 The complaint Mr G complains that Lendable Ltd was irresponsible in its lending to him. Mr G is represented by a third-party but for ease of reference I have referred to Mr G throughout this decision. What happened Mr G was provided with a £3,000 loan by Lendable in October ... (3 pages)View decision -
Decision Reference DRN-5502842
24 Apr 2025 New Wave Capital Limited Not upheldBanking and PaymentsDRN-5502842 The complaint A limited company, which I’ll refer to as C, complains that New Wave Capital Limited trading as Capital on Tap (“CoT”) offered no support when C got into difficulties. C also says that CoT should not have lent to it and should not have increased its limit many ... (4 pages)View decision -
Decision Reference DRN-5504952
24 Apr 2025 Barclays Bank Plc UpheldInvestmentsDRN-5504952 The complaint Miss P complained about Barclays Bank Plc (Barclays). She said Barclays made a mistake when it transferred cash from her stocks and shares ISA to another provider. Its mistake caused delays and complications and this in turn, she said, caused distress and incon... (5 pages)View decision -
Decision Reference DRN-5470778
24 Apr 2025 Lendable Ltd Not upheldConsumer CreditDRN-5470778 The complaint Mr M, through a representative, says Lendable Ltd irresponsibly lent to him. What happened Mr M took out a 48-month instalment loan for £4,535 from Lendable on 29 December 2022. The monthly repayments were £191.43 and the total repayable was £9,173.79. All repa... (3 pages)View decision
