We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
-
Decision Reference DRN-4715230
28 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4715230 The complaint Mr M complains that Metro Bank PLC won’t refund the money he lost to an investment scam. What happened Around January 2018, Mr M was searching online for opportunities to increase his income and came across a company I’ll call ‘T’. Mr M saw that T offered investme... (5 pages)View decision -
Decision Reference DRN-4661631
28 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4661631 The complaint Mr B has complained that Advantage Insurance Company Limited denied he had obtained one multi-car quote in January 2023. And then in the subsequent quote his No Claims Discount (NCD) wasn’t applied fully to one of his cars on the multi-car policy. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4414122
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4414122 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4560039
28 Mar 2024 The Royal Bank of Scotland Plc Not upheldMortgagesDRN-4560039 The complaint Mr and Mrs C complain that they were unable to port the mortgage they held with The Royal Bank of Scotland Plc (RBS) to a property they purchased. They’ve incurred an early repayment charge (ERC) and further costs. Mr and Mrs C want RBS to refund these additional ... (4 pages)View decision -
Decision Reference DRN-4695460
28 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4695460 The complaint Mr F complains that Scottish Widows Limited has failed to collect and apply his premiums correctly. And he’s concerned about the lack of progress in evidencing the corrections to his policy. What happened Mr F has a pension administered by Scottish Widows and he r... (3 pages)View decision -
Decision Reference DRN-4665807
28 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665807 The complaint Mr M complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well know... (4 pages)View decision -
Decision Reference DRN-4552193
28 Mar 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4552193 The complaint Ms P complains that Metro Bank PLC changed the lock on her Safety Deposit Box without communicating to her. She says an item has gone missing from it. What happened Ms P has had a safety deposit box (SDB) at a local Metro branch since December 2015. She said on 27... (3 pages)View decision -
Decision Reference DRN-4619103
28 Mar 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4619103 The complaint A limited company, that I will refer to as T, complains about the decision of Aviva Insurance Limited to decline its commercial insurance property damage claim. What happened The following is intended only as a brief summary. Additionally, for the sake of simplici... (3 pages)View decision -
Decision Reference DRN-4620705
28 Mar 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4620705 The complaint Mr C complains that Hargreaves Lansdown Asset Management Limited (HLAM) provided him with a poor level of service when he attempted to set up a direct debit instruction to make monthly contributions into his personal pension. What happened Mr C has a personal pens... (4 pages)View decision -
Decision Reference DRN-4455007
28 Mar 2024 Decidebloom Limited Not upheldConsumer CreditDRN-4455007 Complaint Mr E complains that Decidebloom Limited (trading as “Stoneacre” Motor Group) unfairly charged him for a number of products which he didn’t agree to. Mr E is being represented in his complaint. For ease of reference, I’ll refer to Mr E’s representative as the represent... (4 pages)View decision
