We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4713304
28 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4713304 The Complaint Mr M’s complaint is, in essence, that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) (‘BPF’) acted unfairly and unreasonably by (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1... (4 pages)View decision -
Decision Reference DRN-4693010
28 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4693010 The complaint Mr and Mrs B complain about actions taken by Barclays Bank UK PLC at the end of the term of their mortgage. They say that it gave them wrong information, harassed them unnecessarily, misled them about what would need to be paid and when, and caused substantial ups... (4 pages)View decision -
Decision Reference DRN-4584913
28 Mar 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4584913 The complaint Mr G complains that Clydesdale Bank Plc, trading as Virgin Money, delayed transferring his money to a third-party savings account which cost him interest. What happened The details of this complaint are well known to both parties, so I won't repeat them again... (3 pages)View decision -
Decision Reference DRN-4504287
28 Mar 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4504287 The complaint Mr L and Ms Z complain about how Accredited Insurance (Europe) Ltd considered their home insurance claim. Accredited are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Accredited accept they ar... (5 pages)View decision -
Decision Reference DRN-4689308
28 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4689308 The complaint Mr H complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting his application for a Self-Invested Personal Pension (‘SIPP’). Mr H complains that L&C failed to carry out sufficient due diligence when it acc... (46 pages)View decision -
Decision Reference DRN-4404935
28 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4404935 The complaint X complains that Barclays Bank UK PLC, trading as Barclaycard, delayed crediting them with reward points offered through a promotional programme causing them to be out of pocket. What happened X took out a credit card with Barclaycard in November 2022. As part of ... (2 pages)View decision -
Decision Reference DRN-4609174
28 Mar 2024 One Call Insurance Services Limited Not upheldInsuranceDRN-4609174 The complaint Mr E complains One Call Insurance Services Limited (“One Call”) hasn’t refunded his motor insurance premium as it had agreed to do. What happened The circumstances of this complaint are well known to both parties, so I’ve summarised events. One Call sold Mr E a m... (3 pages)View decision -
Decision Reference DRN-4666806
28 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4666806 The complaint Mr S complains Advantage Insurance Company Limited (Advantaqe) unfairly settled a claim by a third-party on his motor insurance policy, without giving him the opportunity to pay for the damage caused. Advantage are the underwriters of this policy i.e. the insurer.... (3 pages)View decision -
Decision Reference DRN-4691745
28 Mar 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4691745 The complaint Mr and Mrs K complain about the service they received from Barclays Bank UK PLC when trying to obtain a new interest rate on their mortgage accounts. What happened Mr and Mrs K have two mortgages with Barclays. I’ll refer to these as mortgage one and mortgage two.... (7 pages)View decision -
Decision Reference DRN-4403286
28 Mar 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4403286 The complaint The estate of Mr D complains about the salvage category applied to Mr D’s car by Liverpool Victoria Insurance Company Limited (LV). Miss S brings the complaint on behalf of Mr D’s estate. What happened Mr D’s car was insured with LV and was involved in an accident... (6 pages)View decision
