We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4720048
1 May 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4720048 The complaint Miss R complains that Vanquis Bank Limited was irresponsible in its lending to her. She wants all interest and charges applied to her account refunded along with compensatory interest. She also wants compensation for the way her complaint has been handled and the ... (3 pages)View decision -
Decision Reference DRN-4633295
1 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4633295 The complaint Mr and Mrs M complain that HSBC UK Bank Plc unreasonably removed their overdraft facility. What happened Mr M says HSBC told him in October 2023 it was removing the account overdraft facility. He says that caused concern that he had been the victim of fraud. Mr M ... (2 pages)View decision -
Decision Reference DRN-4696337
1 May 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4696337 The complaint Mr C complains that Barclays Bank UK PLC lent to him irresponsibly. What happened Mr C has had several loans with Barclays over the years and complains that those listed below were lent to him irresponsibly. Date opened Amount Term Monthly repayment Date repaid Lo... (4 pages)View decision -
Decision Reference DRN-4769192
1 May 2024 Experian Limited UpheldConsumer CreditDRN-4769192 The complaint Ms M complains about being overcharged for a subscription by Experian Limited. Ms M also complains that she was unfairly declined for a bank account due to errors with her Experian credit file. What happened The background to this complaint and my initial conclusi... (3 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4607576
1 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4607576 The complaint Mr R, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4757656
1 May 2024 Equifax Limited Not upheldConsumer CreditDRN-4757656 The complaint Mr G complains that Equifax Limited unnecessarily asked him to provide identification to complete its registration process. Mr G also complains that Equifax asked him for identification to complete a deletion request he made. What happened At the beginning of Dece... (2 pages)View decision -
Decision Reference DRN-4742359
1 May 2024 Amtrust Europe Limited UpheldInsuranceDRN-4742359 The complaint Mr and Mrs M have complained about the way in which Amtrust Europe Limited (‘Amtrust’) handled their accidental damage claims under their furniture insurance policy. For the avoidance of doubt, the term ‘Amtrust’ includes reference to its agents and representative... (5 pages)View decision -
Decision Reference DRN-4775132
1 May 2024 One Insurance Limited Not upheldInsuranceDRN-4775132 The complaint Mr L complains that One Insurance Limited (One Insurance) delayed settling a claim resulting in court papers being sent to him directly. He says it also communicated poorly when dealing with his claim, under his motor insurance policy. What happened On 2 November ... (3 pages)View decision -
Decision Reference DRN-4595880
1 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4595880 The complaint Mr H complains about the information Nationwide Building Society asked for before opening an ISA. What happened In November 2023, Mr H visited a Nationwide branch to open a Fixed Rate ISA. While he was applying, he was asked about his income. Mr H felt this line o... (2 pages)View decision
