We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN7192718
13 Oct 2015 Barclays Bank Plc Not upheldBanking and creditD, a limited company, complains that Barclays Bank Plc delayed crediting funds to its account after it deposited a cheque. It asks for compensation for its losses. D is represented by its director, who I will call Mr G.backgroundD deposited a US dollar cheque on 21 Nov... (2 pages)View decision -
Decision Reference DRN9897268
13 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (“PPI”) policy. Mrs R told us that HSBC Bank Plc (“HSBC”) mis-sold her the policy.backgroundMrs R took out a Flexiloan with HSBC in May 2000 and PPI was sold to her at the same time.Our adjudica... (2 pages)View decision -
Decision Reference DRN4958437
13 Oct 2015 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Mr and Mrs B are unhappy with Liverpool Victoria Insurance Company Limited’s (“LV”) decision not to consider their property owners insurance policy claim for damage to their rental property.backgroundMr and Mrs B rented their property out to a tenant who, unknown to the... (3 pages)View decision -
Decision Reference DRN6154531
13 Oct 2015 Nationwide Building Society Not upheldBanking and creditMrs E complained because Nationwide Building Society refused her application for a personal loan.backgroundIn September 2014, Mrs E became aware of a large amount of credit card debt which her husband had built up in her name. She consulted a financial advisor, and ... (2 pages)View decision -
Decision Reference DRN8806636
13 Oct 2015 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestment and pensionsMrs A’s representative has said that Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) mis-sold her life insurance policy, citing various reasons: Mrs A was single with no dependants and therefore did not need the life cover There is no evidence to expl... (2 pages)View decision -
Decision Reference DRN8386231
13 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Miss M complained that she was mis-sold a store card payment protection insurance (PPI) policy. Financial Insurance Company Limited (“FICL”) has taken responsibility for this complaint.backgroundMiss M bought the policy when she took out a store card in September 2002. F... (3 pages)View decision -
Decision Reference DRN4069289
13 Oct 2015 The Co-operative Bank Plc UpheldBanking and creditMiss B and Mr M complain that The Co-operative Bank p.l.c. cancelled their direct debits in error which resulted in loss.background Miss B and Mr M had a joint account with the bank. Due to an error it cancelled all direct debit payments from their joint account. Thi... (3 pages)View decision -
Decision Reference DRN2626078
13 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mr H complained that he was mis-sold a store card payment protection insurance (PPI) policy. Financial Insurance Company Limited (“FICL”) has taken responsibility for this complaint.backgroundMr H bought the policy when he took out a store card in July 1999. FICL said t... (3 pages)View decision -
Decision Reference DRN4544097
13 Oct 2015 National Westminster Bank Plc UpheldBanking and creditMr B and Mrs G complain that National Westminster Bank Plc blocked access to their account when they tried to make a transfer online.background Mr B and Mrs G were planning to move abroad. They say they visited a branch of NatWest to arrange to transfer money and w... (2 pages)View decision -
Decision Reference DRN4063759
13 Oct 2015 Santander UK Plc Not upheldBanking and creditMr W complains that Santander UK Plc allowed his ex-wife to take a further advance on their mortgage without his knowledge. Mr W and his wife have since separated. He says he should not be responsible for a loan he did not take out and was not aware of.backgrou... (2 pages)View decision
