We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN5876932
13 Oct 2015 Swinton Group Ltd Not upheldInsurance (excluding PPI)Mr P has complained that Swinton Group Ltd has failed to take into account his accessibility needs when sending him documents relating to his home insurance policy.background Mr P originally arranged home insurance via Swinton in 2012. At this time, and when his c... (2 pages)View decision -
Decision Reference DRN2149432
13 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C says Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr C bought the policy in 2002 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mr C disagreed with the ... (1 page)View decision -
Decision Reference DRN4151466
13 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr B says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. The loan included an amount to pay for the policy.Our adjudicator upheld the complaint. HSBC... (2 pages)View decision -
Decision Reference DRN5320358
13 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr M has complained about a packaged bank account sold to him by Barclays Bank Plc (“Barclays”) in 2011. backgroundThe circumstances leading to this complaint, and my initial conclusions, are set out in my provisional decision from August 2015. In that decision, I reach... (6 pages)View decision -
Decision Reference DRN2277809
13 Oct 2015 Santander UK Plc Not upheldBanking and creditMr and Mrs M complain that Santander UK Plc poorly handled their application for a mortgage. They want compensation.background Mr and Mrs M wanted to re-mortgage their property to get a deposit to buy a buy-to-let property. They said they were told how much Santander ... (2 pages)View decision -
Decision Reference DRN3140285
13 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs J complain that Bank of Scotland plc trading as Halifax (”Halifax”) sent threatening letters to them about their mortgage arrears. They want compensation.backgroundMr and Mrs J had a mortgage with Halifax. They got into arrears when Mrs J became unemploy... (2 pages)View decision -
Decision Reference DRN1026513
13 Oct 2015 Openwork Limited Not upheldBanking and creditMr U complains about the advice he was given by Openwork Limited when he took out a joint mortgage with his wife and paid her for a half share in her property. backgroundMr U complains about the advice he says he got to take out an offset mortgage. Mr U says that ... (2 pages)View decision -
Decision Reference DRN0662442
13 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss W complains that Bank of Scotland plc (“Halifax”) mis-sold her two mortgage payment protection insurance (“MPPI”) policies in 2001 and 2004.backgroundMiss W bought a MPPI policy in October 2001 to protect her mortgage repayments. The policy was sold during a branch ... (2 pages)View decision -
Decision Reference DRN9546471
13 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr H has complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to him in 2000. He pays a monthly fee for the account which offers several benefits in return.Mr H has used a claims management company (CMC) to bring his complaint to ... (2 pages)View decision -
Decision Reference DRN1936228
13 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr S complains that Bank of Scotland plc (trading as Halifax) has treated him unfairly over his mortgage.backgroundMr S has a mortgage with Bank of Scotland plc (trading as Halifax), which he took out in 1989 for £70,000. Its initial term was to July 2006 (when he... (2 pages)View decision
