We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN1737755
13 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr S complains that Bank of Scotland plc (trading as Halifax) mis-sold him a packaged bank account in December 2010.Ms S is represented in making his complaint by a claims management company (CMC).backgroundMr S opened a free account with Halifax in June 2007. He ... (2 pages)View decision -
Decision Reference DRN0093475
13 Oct 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mrs G is unhappy with the service, decisions made and mistakes following a water damage claim at her tenanted property. The policy was provided by AXA Insurance UK Plc.background Mrs G made a claim when damage was discovered at a property that she rents out to ten... (2 pages)View decision -
Decision Reference DRN7275103
13 Oct 2015 Covea Insurance plc UpheldInsurance (excluding PPI)Mr and Mrs P are unhappy that Covea Insurance plc (Covea) won’t pay for damage to their roof that they say was caused by a storm.backgroundI wrote a provisional decision on this case in September 2015 which I’ve attached.Mr and Mrs P’s representative responded on thei... (3 pages)View decision -
Decision Reference DRN5598949
13 Oct 2015 EUI Limited Not upheldInsurance (excluding PPI)Mr W has complained that EUI Limited has asked for additional backdated premiums for his motor insurance policy.backgroundMr W is the policyholder but it is his father that is making the complaint on his behalf. For the purposes of this complaint I’ll just refer to Mr... (2 pages)View decision -
Decision Reference DRN8797425
13 Oct 2015 Tradex Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P was in a car crash and has complained that Tradex Insurance Company Limited refused his claim under his motor insurance policy.backgroundMr P’s car was damaged in a car crash in 2013, and he and his wife were hurt. The other driver admitted to causing the acci... (2 pages)View decision -
Decision Reference DRN0379589
13 Oct 2015 Pinnacle Insurance Plc Not upheldInsurance (excluding PPI)Mr L complains that the increase in premiums for his pet insurance policy with Pinnacle Insurance Plc was unreasonable, and that he should have been offered continuous cover for the same premium.backgroundMr L had an insurance policy for his pet dog. When Pinnacle ... (2 pages)View decision -
Decision Reference DRN6503511
13 Oct 2015 Aviva Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs O have complained that Aviva Insurance Limited has declined a travel insurance claim for Mr O’s illness. backgroundMr and Mrs O had travel insurance as part of a packaged bank account. They booked a holiday abroad. A few days before they were due to leave,... (2 pages)View decision -
Decision Reference DRN4777921
13 Oct 2015 Homeserve Membership Limited UpheldInsurance (excluding PPI)Mr M complains that Inter Partner Assistance S.A. mishandled his claim on a home assistance insurance policy.backgroundMr M has home assistance insurance in the name of a home assistance company which is an agent for the underwriter IPA. His detached house includes an... (2 pages)View decision -
Decision Reference DRN8101345
13 Oct 2015 Xbridge Limited UpheldInsurance (excluding PPI)G, a company, complains about information it was given by Xbridge Limited about its public liability and professional indemnity cover. It is represented in this complaint by G’s director (Mr S). background After G installed artificial turf at a client’s property, the c... (3 pages)View decision -
Decision Reference DRN2663455
13 Oct 2015 Homeserve Membership Limited Not upheldInsurance (excluding PPI)Mrs J complains that Homeserve Membership Limited gave her poor service under a home assistance insurance policy.backgroundMrs J called Homeserve for help to fix a leaking water supply pipe. She complained that its engineers damaged a kitchen work surface.The adjudicator ... (2 pages)View decision