We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4520028
19 Feb 2024 Moorcroft Debt Recovery Limited UpheldConsumer CreditDRN-4520028 The complaint Mr K complains Moorcroft Debt Recovery Limited wrote to him at his home address about an outstanding debt when they shouldn’t have. What happened Mr K opened two loan accounts with a business I’ll refer to as A. Unfortunately, unable to make repayments, the accoun... (3 pages)View decision -
Decision Reference DRN-4616611
19 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4616611 The complaint Mr R complains about Admiral Insurance (Gibraltar) Limited (“AIL”) and the way they handled a claim he made on his home insurance policy, following a leak found in his bathroom. What happened The claim and complaint circumstances are well known to both parties. So... (3 pages)View decision -
Decision Reference DRN-4573335
19 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4573335 The complaint Mr A complains Bank of Scotland plc trading as Halifax unfairly closed his account and delayed returning his funds. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key eve... (3 pages)View decision -
Decision Reference DRN-4623005
19 Feb 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4623005 The complaint Mrs P complains about cancellation of a motor insurance policy by her insurer, Liverpool Victoria Insurance Company Limited (LV). She says the policy was taken out in her name. References to LV in this decision include their agents. Mrs P was supported by a repres... (6 pages)View decision -
Decision Reference DRN-4382450
19 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4382450 The complaint Mr W, who is represented by a professional representative (“PR”) complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) rejected his claim under s.75 Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The purchase was made by Mr W... (3 pages)View decision -
Decision Reference DRN-4447397
19 Feb 2024 Next Retail Limited UpheldConsumer CreditDRN-4447397 The complaint Miss T complains Next Retail Limited (Next) irresponsibly provided her with an unaffordable credit facility. What happened Next provided Miss T with a £300 credit facility in February 2023. In June 2023 Miss T complained to Next. She said it had irresponsibly prov... (3 pages)View decision -
Decision Reference DRN-4629400
19 Feb 2024 Vitality Health Limited Not upheldInsuranceDRN-4629400 The complaint Mr F complains about the price charged by Vitality Health Limited (“Vitality”) to renew his private medical insurance policy over several years. He also complains they didn’t inform him about a business plan which would’ve worked out cheaper. What happened Mr F ha... (3 pages)View decision -
Decision Reference DRN-4158844
19 Feb 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4158844 The complaint Mr H says that he was mis-sold a pension by Aviva Life & Pensions UK Limited (Aviva) and that he has suffered financially as a result. What happened A representative of Aviva (under a previous company name) visited Mr H’s home in 1994 and discussed options aro... (4 pages)View decision -
Decision Reference DRN-4342361
19 Feb 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4342361 The complaint Mr B complains that Scottish Friendly Assurance Society Limited (Scottish Friendly) delayed the payment of his pension benefits, paid a lower value than it should have and continued to take contributions from his bank account after his plan had matured. He would l... (5 pages)View decision -
Decision Reference DRN-4397899
19 Feb 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4397899 The complaint Mr S is complaining about Blue Motor Finance Ltd (BMF). He says they acted irresponsibly in lending to him as the loan was unaffordable. A representative has brought Mr S’s complaint to our service but for ease I’ve written as if we’ve dealt directly with him. Wha... (3 pages)View decision
