We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4587400
19 Feb 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4587400 Complaint Mr G has complained about loans Clydesdale Financial Services (trading as Barclays Partner Finance “Barclays PF”) provided to him. He says that these loans were unaffordable due to having priority bills to pay and young children to care for. Background In October 2017... (3 pages)View decision -
Decision Reference DRN-4629211
19 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4629211 The complaint Mr G complains about Lloyds Bank PLC’s (‘Lloyds’) actions in relation to a payment he attempted to make. What happened On 17 January 2023, Mr G attempted to make a bank transfer of £200. Lloyds blocked the payment and Mr G’s account and online banking, as they wer... (6 pages)View decision -
Decision Reference DRN-4592601
19 Feb 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4592601 Complaint Miss P complains that Volkswagen Financial Services UK Limited (trading as “Audi” Finance) unfairly entered into a hire-purchase agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. She is also unhappy at not be... (4 pages)View decision -
Decision Reference DRN-4487206
18 Feb 2024 Bhavik Shah IFA UpheldPensions and AnnuitiesDRN-4487206 The complaint Mr E complains about the outcome of the review carried out by Bhavik Shah IFA (“Bhavik Shah”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer to this as the “redr... (9 pages)View decision -
Decision Reference DRN-4430319
18 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4430319 The complaint Ms H complains that Lloyds Bank PLC (“Lloyds”) won’t refund over £14,000 she lost to an investment scam in December 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-4628946
18 Feb 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4628946 The complaint Mr O complains that Advanced Payment Solutions Limited trading as Cashplus Bank (hereafter referred to as Cashplus) hasn’t refunded money he lost to an investment scam. What happened The background to this complaint is well-known to both parties. I’ve discussed th... (2 pages)View decision -
Decision Reference DRN-4483540
18 Feb 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4483540 The complaint Mr M complains Zopa Bank Limited (Zopa) supplied him with a car that he believes wasn’t of satisfactory quality at supply. He also complains he was given incorrect information about it by the supplying dealership. What happened In May 2022, Mr M entered into... (3 pages)View decision -
Decision Reference DRN-4542772
18 Feb 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4542772 The complaint Mr F complains N.I.I.B. Group Limited trading as Northridge Finance (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality at supply. What happened The details of this complaint are well known to both parties so I won’t rep... (4 pages)View decision -
Decision Reference DRN-4478924
17 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4478924 The complaint Company S complains that Barclays Bank UK PLC (“Barclays”) mishandled the investigation into its fraud claim after a cheque for £2,500 didn’t clear. S is also unhappy that Barclays failed to provide CCTV footage of the person paying the cheque in. The details of t... (2 pages)View decision -
Decision Reference DRN-4216706
17 Feb 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4216706 The complaint Mr B complains about Scottish Widows Limited (Scottish Widows). He’s unhappy with the service he received when he decided to transfer the proceeds of his Stakeholder Pension Plan to the Local Government Pension Scheme (LGPS) he was a member of. Mr B considers that... (4 pages)View decision
