We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4628717
17 Feb 2024 Northridge Finance Limited UpheldConsumer CreditDRN-4628717 The complaint Mr C complains NIIB Group Limited trading as Northridge Finance Limited (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In February 2022, Mr C entered into a 48 month hire purchase agreement for a ... (4 pages)View decision -
Decision Reference DRN-4628705
17 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4628705 The complaint Mr O complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a scam. He is represented in his complaint by a claims management company (CMC). What happened The background to this complaint is well known to all parties and so I won’t set out exten... (3 pages)View decision -
Decision Reference DRN-4581750
17 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4581750 The complaint Mr K complains about Nationwide Building Society refusing to tell him why a cheque bounced and about multiple problems he had when he tried to get to the bottom of this. What happened Mr K has an account with Nationwide into which he paid a cheque which bounced. M... (4 pages)View decision -
Decision Reference DRN-4496429
17 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4496429 The complaint Mr S complains about the amount of charges National Westminster Bank Plc (NatWest) has applied to his account. What happened In November 2016 Mr S opened a Select Platinum account with NatWest, with an arranged £3,000 overdraft. Mr S said that from April 2017 he n... (4 pages)View decision -
Decision Reference DRN-4581575
17 Feb 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-4581575 The complaint Mr K complains about information recorded by Lex Autolease Ltd (“Lex”) with one or more credit reference agencies. What happened In June 2020 Mr K entered into a car hire agreement with Lex. Under the terms of this agreement Mr K undertook to pay Lex an advance re... (3 pages)View decision -
Decision Reference DRN-4339857
17 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4339857 The complaint Mr Z complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened In April 2016 Mr Z entered an agreement with Moneybarn for a used car costing £10,35... (2 pages)View decision -
Decision Reference DRN-4618275
17 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4618275 The complaint Mr J complains that Lloyds Bank Plc unfairly removed funds from his account after a failed attempt to withdraw cash from an ATM. What happened Mr J says he attempted to withdraw £150 from an automated teller machine (ATM) but although his card was returned to him,... (2 pages)View decision -
Decision Reference DRN-4521868
17 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4521868 The complaint Mr P complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a scam. What happened Mr P has an account with Wise and accounts elsewhere. He’s been a customer of Wise for around five years. Mr P also has a wife who has a disability wh... (3 pages)View decision -
Decision Reference DRN-4236878
17 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4236878 The complaint Mrs A complains that Barclays Bank UK PLC won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. But... (5 pages)View decision -
Decision Reference DRN-4158694
16 Feb 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4158694 The complaint Mr B complains that MBNA Limited’s actions led to him losing a substantial sum of money to an investment scam and it refuses to refund his loss. What happened On or around 6 March 2021, Mr B says he fell victim to a multi-layered scam operation orchestrated by a ... (2 pages)View decision
