We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4597342
16 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4597342 The complaint Mrs L complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a scam. What happened What Mrs L says: Mrs L is represented by a third-party firm of solicitors. She says she was in a low paid job and her hours had been cut – so she was struggling. In De... (6 pages)View decision -
Decision Reference DRN-4446476
16 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4446476 The complaint Mr C complains that Wise Payments Limited won’t refund the money he lost to an investment scammer. What happened On 3 October 2022, Mr C was contacted by someone from a company I’ll call ‘C’ in response to an enquiry he made on trading in cryptocurrency. He says h... (4 pages)View decision -
Decision Reference DRN-4146798
16 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4146798 The complaint Mr K complains that Nationwide Building Society (Nationwide) won’t refund the money he lost when he fell victim to a scam. What happened Mr K was looking for investment opportunities when he saw a social media advert for an investment company, X. After looking int... (4 pages)View decision -
Decision Reference DRN-4344648
16 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4344648 The complaint Mr F complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr F is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from him alone in this decision. What happened Around June 2022, Mr F mad... (4 pages)View decision -
Decision Reference DRN-4412207
16 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4412207 The complaint Mr B complains about Nationwide Building Society. He says that Nationwide didn’t do enough to protect him from being the victim of a scam and would like Nationwide to refund him the money he has lost. What happened Mr B says that he was watching a program on TV wh... (3 pages)View decision -
Decision Reference DRN-4572034
16 Feb 2024 Suzuki Financial Services Limited Not upheldConsumer CreditDRN-4572034 The complaint Mrs D complains about the quality of the vehicle she acquired from Suzuki Financial Services Limited (“Suzuki”). What happened Mrs D entered into a hire purchase agreement in October 2019 to acquire a new car. In February 2023 Mrs D complained to Suzuki about the ... (4 pages)View decision -
Decision Reference DRN-4618241
16 Feb 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4618241 The complaint Mrs R and Mr W have complained that Inter Partner Assistance SA (IPA) declined a claim they made on their single trip travel insurance policy. What happened In February 2023, Mrs R and Mr W departed the UK on a long flight that involved two stopovers. At the secon... (3 pages)View decision -
Decision Reference DRN-4389854
16 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4389854 The complaint Mr V complains that Santander UK Plc rejected and returned a transfer he made to source. He’d like compensation for the impact. What happened On 19 August 2022 Mr V transferred £151,300 from one of his accounts with a Russian Bank, I’ll call B, to his account with... (3 pages)View decision -
Decision Reference DRN-4614832
16 Feb 2024 Clydesdale Financial Services Limited UpheldBanking and PaymentsDRN-4614832 The complaint Ms W has complained about a kitchen she paid for using a fixed sum loan with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF). What happened The circumstances of the complaint are well known so I won’t go over everything again in det... (4 pages)View decision -
Decision Reference DRN-4450558
16 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4450558 The complaint Miss P complains about how Lloyds Bank PLC dealt with her chargeback dispute about a supplementary charge on her holiday booking. What happened In January 2023, Miss P used a voucher from a third party to pay for a package holiday. The holiday was to be spent in t... (5 pages)View decision
