We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4316201
16 Feb 2024 Saunderson House Limited Not upheldInvestmentsDRN-4316201 The complaint Mr and Mrs S complain about the poor performance of their investment portfolio managed by Saunderson House Limited (“SHL”), compared to benchmarks. They also complain about the fees they’ve been charged for the advisory service in light of this performance. Mr S b... (3 pages)View decision -
Decision Reference DRN-4600879
16 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4600879 The complaint Mr S is unhappy with Bank of Scotland plc trading as Halifax regarding two issues. Firstly, in relation to the handling of his direct debit claims and secondly his Data Subject Access Request (DSAR). What happened Mr S said Halifax should have processed his direct... (2 pages)View decision -
Decision Reference DRN-4450134
16 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4450134 The complaint Mr H complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In February 2017, Mr H applied for a credit card with Marbles. In his application, Mr H said he wa... (3 pages)View decision -
Decision Reference DRN-4306936
16 Feb 2024 Zurich Insurance PLC UpheldInsuranceDRN-4306936 The complaint A limited company that I will refer to as S complains about the decision of Zurich Insurance PLC to decline its commercial insurance claim for theft. What happened The following is intended only as a brief summary of events. Additionally, for the sake of simplicit... (5 pages)View decision -
Decision Reference DRN-4432408
16 Feb 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4432408 The complaint Mr C complains about a car he acquired under a hire purchase agreement with Oodle Financial Services Limited. What happened In November 2022 Mr C entered into a regulated hire purchase agreement with Oodle, under which he acquired a used car. The car was nine and ... (5 pages)View decision -
Decision Reference DRN-4493727
16 Feb 2024 AIG Life Limited Not upheldInsuranceDRN-4493727 The complaint A limited company that I will refer to as K complains about delays in setting up a group life insurance policy with AIG Life Limited. What happened The following is intended only as a brief summary of events. Additionally, whilst other parties have been involved, ... (3 pages)View decision -
Decision Reference DRN-4536083
16 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4536083 The complaint Mrs U has complained that Revolut Ltd (“Revolut”) suspended her account and then closed it without explaining why it did so. What happened On 27 June 2023, Revolut placed a limitation on Mrs U’s account and carried out a review of her account. Unhappy with this, M... (3 pages)View decision -
Decision Reference DRN-4575491
16 Feb 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4575491 The complaint A limited company that I will refer to as W complains about the fees and charges it has had to pay Barclays Bank Plc under its merchant services agreement. What happened The following is intended only as a brief summary of events. W entered a merchant acquiring se... (2 pages)View decision -
Decision Reference DRN-3995454
16 Feb 2024 Ball MacLeod LLP Not upheldInvestmentsDRN-3995454 The complaint Mr and Mrs M have complained about the advice they were given to invest, by Ball MacLeod LLP in March 2021. What happened Mr and Mrs M say they met with Ball MacLeod in March 2021, to discuss how best to invest the proceeds of a house sale. Following the advice, t... (3 pages)View decision -
Decision Reference DRN-4560920
16 Feb 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4560920 The complaint Mr W complains that AXA PPP Healthcare Limited cancelled his private medical insurance policy. He also complains about the conduct of AXA’s staff members. What happened Mr W held private medical insurance cover with AXA, and was having problems paying the monthly ... (3 pages)View decision
