We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4626554
16 Feb 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4626554 The complaint Mr C, who is also a director of a limited company “D”, which is a joint complainant, has complained about warranty provider Motors Insurance Company Limited (MICL). MICL cancelled a warranty, arranged by Mr C, for D’s vehicle “L”. This complaint will require me, i... (4 pages)View decision -
Decision Reference DRN-4625993
16 Feb 2024 Accelerant Insurance UK Limited UpheldInsuranceDRN-4625993 The complaint Mr W complains about Accelerant Insurance UK Limited’s handling of his building warranty claim. What happened Mr W’s property in an apartment block was covered under a ten-year building warranty insurance policy which ran from December 2009 to December 2019. The p... (5 pages)View decision -
Decision Reference DRN-4555800
16 Feb 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4555800 The complaint Mr F complains about the amount Mulsanne Insurance Company Limited offered to settle his claim for his stolen van on his commercial vehicle insurance policy. What happened Mr F’s van was stolen from outside of his home. Mulsanne reviewed the claim and accepted it.... (3 pages)View decision -
Decision Reference DRN-4566399
16 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4566399 The complaint Mr and Mrs Z have complained that Vacation Finance Limited (“VFL”) needed to pay compensation arising out of the sale of a holiday product bought using a VFL loan. What happened In May 2017, Mr and Mrs Z took out an agreement with a holiday product supplier (“the ... (4 pages)View decision -
Decision Reference DRN-4396567
16 Feb 2024 Allied World Assurance Company (Europe) dac Not upheldInsuranceDRN-4396567 The complaint Mr H and Mrs L complain that Allied World Assurance Company (Europe) dac hasn’t paid enough for their claim on their Landlord’s Insurance Policy. What happened Mr H and Mrs L own several properties which they rent out and which are insured on the same policy with ... (4 pages)View decision -
Decision Reference DRN-4272033
16 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4272033 The complaint Mr D and Mrs M complain that Lloyds Bank PLC (Lloyds) is refusing to refund them the amount Mr D lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr D ... (3 pages)View decision -
Decision Reference DRN-4544027
16 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4544027 The complaint Mr E has complained that Barclays Bank UK Plc trading as Barclaycard didn’t fairly or reasonably deal with a claim under the Consumer Credit Act 1974 (“CCA”) in relation to a holiday product bought using his credit card. What happened In March 2017, Mr E purchased... (4 pages)View decision -
Decision Reference DRN-4559157
16 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4559157 The complaint Mr C complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happe... (3 pages)View decision -
Decision Reference DRN-4608654
16 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4608654 The complaint Mrs T is unhappy that Lloyds Bank PLC haven’t removed her from a joint account she held with her ex-husband as they should have done in 2016. What happened In late 2016, Mrs T went into a Lloyds branch and instructed the removal of herself from a joint account she... (6 pages)View decision -
Decision Reference DRN-4303034
16 Feb 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4303034 The complaint Mr W complains that Pi Financial Limited (Pi) provided him with unsuitable advice to transfer his existing pension plans to a Self-Invested Personal Pension (SIPP) and invest with Mayfair Capital Limited (Mayfair), resulting in unnecessary fees and investment loss... (9 pages)View decision
