We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4493821
9 Feb 2024 FCE Bank Plc Not upheldBanking and PaymentsDRN-4493821 The complaint Mr S is unhappy that FCE Bank Plc sent a letter to him containing an authentication code which was misprinted, and which was visible to anyone who handled the letter. What happened On 28 July 2023, Mr S opened a fixed term saver account with FCE. As part of FCE’s ... (2 pages)View decision -
Decision Reference DRN-4350930
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4350930 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard hasn’t refunded a payment he authorised on his credit card. What happened In early 2022, Mr S says he made a booking with a hotel using his Barclaycard credit card. When he arrived at the hotel, he sa... (3 pages)View decision -
Decision Reference DRN-4502359
9 Feb 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4502359 The complaint Mr D says Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), irresponsibly lent to him. What happened Mr D took out a 36-month loan for £1,500 on 16 November 2021. The monthly repayments were £67.84 and the total repayable was £2,524.78. Mr D s... (3 pages)View decision -
Decision Reference DRN-4611780
9 Feb 2024 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4611780 The complaint Mr H complains that James Hay Administration Company Ltd (‘James Hay’) failed to process his application to take benefits from his pension. He says that delay meant that he had to take a loan and incur interest as a consequence. What happened Mr H had a pension wi... (4 pages)View decision -
Decision Reference DRN-4568062
9 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4568062 The complaint Mrs Q and Mr U complain Barclays Bank UK PLC (“Barclays”) has failed to rectify their credit files by removing adverse information from them. Mrs Q and Mr U add that Barclays has unfairly charged them fees for its tech insurance and that Mr U has been taken off th... (4 pages)View decision -
Decision Reference DRN-4588765
9 Feb 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4588765 The complaint Mr D complains that he was given unsuitable advice by David Stock & Co Limited (‘DSC’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable f... (6 pages)View decision -
Decision Reference DRN-4581461
9 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4581461 The complaint Mrs M has complained about the way U K Insurance Limited trading as Prudential Home Insurance (UKI) dealt with a claim she made under her home insurance policy. Mrs M is being represented by a Loss Adjuster who I will call ‘B’ for ease in my decision. What happene... (3 pages)View decision -
Decision Reference DRN-4526731
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4526731 The complaint Mr C complains that Barclays Bank UK PLC quoted him the wrong early closure charge when he asked about transferring his ISA to a different account with a higher rate of interest. What happened Mr C took out a two year cash ISA with Barclays at 4.5%. Mr C later fou... (2 pages)View decision -
Decision Reference DRN-4552382
9 Feb 2024 Wakam UpheldInsuranceDRN-4552382 The complaint Mr and Ms E complain about the decision by Wakam to turn down their accidental damage claim made under their buildings insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll fo... (2 pages)View decision -
Decision Reference DRN-4325525
9 Feb 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4325525 The complaint Mrs E has complained on behalf of the estate of Mrs B that Aviva Life & Pensions UK Limited won’t pay out on a flexible bond with life cover. What happened The late Mrs B took out a flexible bond with life cover in June 1997. Mrs B sadly passed away in Septemb... (2 pages)View decision
