We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4616942
15 Feb 2024 Sesame Limited UpheldPensions and AnnuitiesDRN-4616942 The complaint Mrs B complained that she was given unsuitable advice to transfer her deferred defined benefit (DB) Occupational Pension Scheme, to a type of personal pension arrangement recommended to her by a financial adviser. The transfer took place in 1998. Sesame Limited is... (6 pages)View decision -
Decision Reference DRN-4623124
15 Feb 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInsuranceDRN-4623124 The complaint Mr and Mrs D complain that Sun Life Assurance Company of Canada (U.K.) Limited (‘Sun Life’) delayed providing them with the information they needed to make a decision about what to do with their whole of life policy. They say they’ve lost out as a result of the de... (6 pages)View decision -
Decision Reference DRN-4599382
15 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4599382 The complaint Mr N complains that U K Insurance Limited (UKI) has failed to deal with his claim within a reasonable period, under his motor insurance policy. What happened Mr N made a claim to UKI in December 2022 regarding damage that had been caused to his car. He says there ... (4 pages)View decision -
Decision Reference DRN-4422142
15 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4422142 The complaint Mr E complains Lloyds Bank PLC stopped his card working. What happened Mr E’s Lloyds’ card was due to expire at the end of January 2023 and he says he had problems using the card during November and December 2022. Mr E was sent a new card and he couldn’t get this ... (3 pages)View decision -
Decision Reference DRN-4447790
15 Feb 2024 Oasis Motor Finance Limited UpheldConsumer CreditDRN-4447790 The complaint Mr H is complaining that Oasis Motor Finance Limited (OMF) shouldn’t have lent to him – he says the lending was unaffordable. A representative has brought his complaint to us but for ease I’ve written as if he’s dealt with us directly. What happened In December 20... (3 pages)View decision -
Decision Reference DRN-4303690
15 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4303690 The complaint A company, which I will refer to as N, complains that National Westminster Bank Plc is charging them the wrong interest rate on a fixed rate loan. What happened N’s directors told us: In April 2022 they asked a broker to help them source funding to purchase a new... (5 pages)View decision -
Decision Reference DRN-4623152
15 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4623152 The complaint Miss E and Mr K complain that Starling Bank Limited (‘Starling’) won’t refund money they paid to a tradesperson. What happened In November 2022, Miss E and Mr K were interested in getting some garden work completed. A neighbour recommended a company they’d used – ... (4 pages)View decision -
Decision Reference DRN-4613556
15 Feb 2024 Euroins AD Not upheldInsuranceDRN-4613556 The complaint Mrs A and Miss B have complained that Euroins AD unfairly refused to accept their claim. All reference to Euroins includes any agents acting on its behalf. What happened Mrs A and Miss B bought a single trip travel insurance policy, underwritten by Euroins AD. The... (2 pages)View decision -
Decision Reference DRN-4623078
15 Feb 2024 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-4623078 The complaint B, a limited company, complains that Accelerant Insurance Europe SA/NV UK Branch (Accelerant) has applied a reduced limit to a claim made under its residential property owners insurance policy. B is being represented in this complaint. Where I’ve referred to B thr... (3 pages)View decision -
Decision Reference DRN-4583813
15 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4583813 The complaint Mr F complains that HSBC UK Bank Plc (“HSBC”) removed funds from his account which he says this was actioned unlawfully. Mr F is also unhappy with the service received when he raised his complaint. What happened Mr F holds a number of bank accounts with HSBC. On ... (3 pages)View decision
