We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4620784
14 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4620784 The complaint Mrs D complains about matters relating to the handling of her home insurance claims by U K Insurance Limited (“UKI”). UKI is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As UKI has accepted it is accou... (5 pages)View decision -
Decision Reference DRN-4620682
14 Feb 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4620682 The complaint Mr C complains that Mitsubishi HC Capital UK Plc trading as Novuna (“Novuna”) unfairly declined his claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) in relation to a loan they provided to him to purchase a timeshare product. The lender ... (5 pages)View decision -
Decision Reference DRN-4582387
14 Feb 2024 Interactive Investor Services Limited Not upheldPensions and AnnuitiesDRN-4582387 The complaint Mr M complains that Interactive Investor Services Limited (II) failed to implement his Pension Sharing Order (PSO) within the four-month timeframe set out by the Financial Conduct Authority (FCA). He also complains that he’s lost out on investment return within hi... (10 pages)View decision -
Decision Reference DRN-4581173
14 Feb 2024 Saga Services Limited Not upheldInsuranceDRN-4581173 The complaint Mr and Mrs J have complained that Saga Services Limited (‘Saga’) has refused to provide a premium refund when they cancelled their policy. What happened Mr and Mrs J had an annual multi trip travel insurance policy which started in February 2023. In October 2023, ... (2 pages)View decision -
Decision Reference DRN-4613381
14 Feb 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4613381 The complaint Mr A complains he has had multiple issues with National Savings and Investments (NS&I). What happened Mr A says that he contacted NS&I by phone to request them to merge his old premium bond numbers with his existing NS&I account. He says the only way N... (3 pages)View decision -
Decision Reference DRN-4619933
14 Feb 2024 Pukka Insure Limited Not upheldInsuranceDRN-4619933 The complaint Miss T complains that Pukka Insure Limited (Pukka) provided poor service and recorded her at fault following a claim she made due to vandalism, under her motor insurance policy. What happened Miss T’s car was vandalised on18 March 2023. She contacted Pukka to make... (4 pages)View decision -
Decision Reference DRN-4619053
14 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4619053 The complaint Miss M complains about how Ageas Insurance Limited (“Ageas”) handled a claim under her car insurance policy. What happened Miss M had a motor insurance policy with Ageas. Around February 2023 her car was damaged while parked at the roadside. She contacted Ageas an... (3 pages)View decision -
Decision Reference DRN-4553652
14 Feb 2024 Topaz Finance Limited Not upheldMortgagesDRN-4553652 The complaint Mrs D complains that the interest rate on her interest only mortgage with Topaz Finance Limited, trading as Hyalite Mortgages (“Topaz”) has never gone down. She feels she has been treated unfairly. What happened In early 2008, Mrs D was offered a mortgage with GMA... (4 pages)View decision -
Decision Reference DRN-4620609
14 Feb 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-4620609 The complaint Mr O complains that Shop Direct Finance Company Limited trading as Littlewoods irresponsibly gave him a running account credit agreement he couldn’t afford to repay. What happened In 2015, Mr O applied for a catalogue shopping account with Shop Direct. He was give... (4 pages)View decision -
Decision Reference DRN-4501359
14 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4501359 The complaint Miss E complains that Monzo Bank Ltd won’t reimburse her the money she transferred to a fraudster. Miss E is represented by her father in bringing this complaint. But for ease of reading, I’ll refer to any submissions and comments made as being made by Miss E hers... (4 pages)View decision
