We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4422781
13 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4422781 The Complaint Mr N says that Bank of Scotland plc (trading as Halifax) (the ‘Business’) didn’t act fairly or reasonably under certain provisions of the Consumer Credit Act 1974 (the ‘CCA’) in relation to a timeshare he purchased in late 2013 using a credit card provided by the ... (3 pages)View decision -
Decision Reference DRN-4306729
13 Feb 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-4306729 The complaint Mr R and X complain that they received poor advice from Mortgage Advice Bureau Limited trading as Coreco (MAB) when seeking its service to find a mortgage for a property purchase. Mr R and X say that the recommended two-year fixed rate mortgage was unsuitable for ... (4 pages)View decision -
Decision Reference DRN-4300954
13 Feb 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4300954 The complaint Mr K has complained about the survey that was carried out when he took out a mortgage with Bank of Scotland plc trading as Halifax. What happened Mr K wanted to buy a new property and he applied for a mortgage with Halifax. As part of the application process Mr K ... (3 pages)View decision -
Decision Reference DRN-4562025
13 Feb 2024 Santander UK Plc Not upheldMortgagesDRN-4562025 The complaint Ms W has complained about her mortgage she holds with Santander UK Plc. She said she asked for an extra payment she made to be left as a credit on her mortgage account, however it was then used over the following five months to cover her monthly mortgage payments.... (4 pages)View decision -
Decision Reference DRN-4356661
13 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4356661 The complaint Miss L has complained about negative markers Santander UK Plc has placed on her credit file, in connection to her account with it. What happened Miss L had a student account with Santander, with outstanding overdraft debt. Accordingly, she called Santander in Febr... (2 pages)View decision -
Decision Reference DRN-4586218
13 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4586218 The complaint Mr W complains that Royal & Sun Alliance Insurance Limited mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car made by a popular car-maker. When it was new in August 2022, Mr W got the car on... (4 pages)View decision -
Decision Reference DRN-4515317
13 Feb 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4515317 The complaint Mr D and Mrs D complain Clydesdale Bank PLC trading as Virgin Money (Virgin) refused to undertake a direct debit indemnity claim as requested. What happened Mr D says he contacted Virgin in September 2023 to request a direct debit indemnity claim for a payment to ... (3 pages)View decision -
Decision Reference DRN-4344689
13 Feb 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4344689 The complaint Mrs F says that Bank of Scotland plc trading as Birmingham Midshires gave her misleading information in a call in March 2022. She says that if she’d been given the same information then as she was later given in October 2022 then she would have applied for a new i... (4 pages)View decision -
Decision Reference DRN-4601153
13 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4601153 The complaint Mr L has complained that Barclays Bank UK PLC wouldn’t allow his mortgage application to complete in November 2022 as it said the mortgage offer expired in September 2022. What happened Mr L was a first time buyer and he applied for a mortgage with Barclays throug... (6 pages)View decision -
Decision Reference DRN-4615569
13 Feb 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4615569 The complaint Mr and Mrs C have complained that Legal and General Assurance Society Limited (‘L&G’) cancelled Mr C’s policy and refused to pay his claim. What happened Mr and Mrs C took out income protection insurance policies, underwritten by L&G in 2021. Mr C made a c... (3 pages)View decision
