We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5462435
7 May 2025 Legal and General Assurance Society Limited Not upheldPensions and AnnuitiesDRN-5462435 The complaint Mr Y complains about the performance of his pension fund with Legal and General Assurance Society Limited and says that they failed to take corrective action when his fund value started to experience losses. He states that as a result he has suffered financiall... (5 pages)View decision -
Decision Reference DRN-5502329
7 May 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5502329 The complaint Miss A has complained that Bank of Scotland plc (“Halifax”) mis-sold her a fee-paying Ultimate Reward Current Account (“URCA”) in December 2009. Miss A has given a number of reasons why she says the account was mis-sold. These include that she says she was told... (3 pages)View decision -
Decision Reference DRN-5374146
7 May 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5374146 The complaint Ms A complains about Admiral Insurance (Gibraltar) Limited (Admiral) increasing the renewal premium on her motor insurance policy when she didn’t think there had been any change to her circumstances. She was told by Admiral there had been an incident recorded a... (7 pages)View decision -
Decision Reference DRN-5310495
7 May 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5310495 The complaint Mr C is unhappy that he was unable to access his online banking with Bank of Scotland plc trading as Halifax on several occasions. What happened Mr C uses the online banking facility with Halifax to access and operate his accounts. On several occasions during J... (2 pages)View decision -
Decision Reference DRN-5238356
7 May 2025 Charteris Treasury Portfolio Managers Limited UpheldPensions and AnnuitiesDRN-5238356 The complaint Mrs C complains that Charteris Treasury Portfolio Managers Limited (“Charteris”) has continued to collect its fees from her investments after its discretionary permissions were revoked. What happened Mrs C held investments that were managed by Charteris under a... (4 pages)View decision -
Decision Reference DRN-5238349
7 May 2025 Charteris Treasury Portfolio Managers Limited UpheldPensions and AnnuitiesDRN-5238349 The complaint Mr C complains that Charteris Treasury Portfolio Managers Limited (“Charteris”) continued to instruct trades on his account after he had revoked its discretionary permissions. And he further complains that Charteris has continued to collect its fees from his in... (4 pages)View decision -
Decision Reference DRN-5315613
7 May 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5315613 The complaint Mrs T and her representative have complained that Mercedes-Benz Financial Services UK Limited (‘Mercedes-Benz”) irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In May 2018 Mrs T acquired a used car financed by a ... (3 pages)View decision -
Decision Reference DRN-5537808
7 May 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5537808 The complaint Mr P complains that a car acquired under a personal contract plan (PCP) with Mercedes- Benz Financial Services UK Limited (“MBFS”) wasn’t of satisfactory quality when it was supplied to him. Mr P has been represented throughout this complaint. But for ease of ... (4 pages)View decision -
Decision Reference DRN-5307131
7 May 2025 My Finance Club Limited Not upheldConsumer CreditDRN-5307131 The complaint Mr P complains about My Finance Club Limited registering a hard credit search on his credit file when he took out a loan with them. Also, the poor service he received when he asked them to remove it. What happened In June 2024, Mr P went on-line to take out a ... (4 pages)View decision -
Decision Reference DRN-5393731
7 May 2025 Sabre Insurance Company Limited Not upheldInsuranceDRN-5393731 The complaint Miss B complains Sabre Insurance Company Limited (“Sabre”) unfairly declined her claim and avoided her motor insurance policy from the start date. All references to Sabre include its agents. What happened Miss B bought a new car in September 2023 for £100,000... (3 pages)View decision
