We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-5121059
7 May 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5121059 The complaint Miss O is unhappy that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (‘BMF’) was of an unsatisfactory quality. What happened In May 2024, Miss O was supplied with a used car through a hire purchase agreement with BMF. She pa... (3 pages)View decision -
Decision Reference DRN-5540226
7 May 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5540226 The complaint Mr C has complained that Sainsbury's Bank Plc “Sainsbury’s” rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr C bought a new solar panel system (the system) for his home in August 2023 which was subsequently ... (7 pages)View decision -
Decision Reference DRN-5535871
7 May 2025 UK Credit Limited Not upheldConsumer CreditDRN-5535871 The complaint Mr T, through a representative, says UK Credit Limited lent to him irresponsibly. What happened Mr T took out a guarantor loan from UK Credit on 15 November 2018. It was for £2,000 over 36 months. The monthly repayment was £113.14 and the total repayable was £4... (3 pages)View decision -
Decision Reference DRN-5306895
7 May 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5306895 The complaint Mr W complained about the way Stellantis Financial Services UK Limited (“Stellantis”) responded when he tried to refinance his car credit agreement. When I refer to what Mr W has said and what Stellantis has said, it should also be taken to include things said... (4 pages)View decision -
Decision Reference DRN-5408308
7 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5408308 The complaint Mrs K complains that Lloyds Bank PLC did not reimburse the £5,000 she says she lost to a scam. What happened Mrs K says a friend introduced her to a Care Home company I’ll refer to as ‘X’. A representative from X said they could help Mrs K’s husband with traini... (2 pages)View decision -
Decision Reference DRN-5540535
7 May 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5540535 The complaint Mr B complains that the NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary... (5 pages)View decision -
Decision Reference DRN-5161532
7 May 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5161532 The complaint Mr F is complaining that Monzo Bank Ltd didn’t do enough to prevent him from making payments to a cryptocurrency investment scam. What happened In June 2024 Mr F became involved in a cryptocurrency investment scheme after seeing it advertised on social media. M... (2 pages)View decision -
Decision Reference DRN-5404405
7 May 2025 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5404405 The complaint Mr L complains that Frasers Group Financial Services Limited trading as Studio (Studio) acted irresponsibly when they agreed to the opening of a catalogue account and subsequent credit limit increases. In bringing his complaint Mr L is represented by a third pa... (4 pages)View decision -
Decision Reference DRN-5209809
7 May 2025 Elmfield Financial Planning Limited Not upheldPensions and AnnuitiesDRN-5209809 The complaint Ms B complains that Elmfield Financial Planning Limited (Elmfield) has unfairly charged her an initial advice fee despite her not following the recommended advice. Ms B said that the advice wasn’t in her best interests. To put things right, Ms B would like Elmf... (8 pages)View decision -
Decision Reference DRN-5400533
7 May 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5400533 The complaint Mrs M complains about problems when she applied for a new interest rate product for her mortgage with Barclays Bank UK PLC. Mrs M asks for compensation and an explanation as to what happened. What happened Mrs M applied for a five-year fixed interest rate produ... (3 pages)View decision
