We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5560310
15 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5560310 The complaint Mrs A complains that Lloyds Bank plc (‘Lloyds’) sent her letters about being in persistent debt and suspended her credit card when she’d been overpaying more than was required. Mrs A wants Lloyds to recognise the upset this has caused her. What happened In Ap... (4 pages)View decision -
Decision Reference DRN-5525499
15 May 2025 West Bromwich Mortgage Company Limited Not upheldMortgagesDRN-5525499 The complaint Mr and Mrs A complain about action West Bromwich Mortgage Company Limited has taken in relation to the sale of the properties subject to buy to let mortgages, and action taken to recover the shortfalls following sale. What happened Mr and Mrs A had several buy ... (2 pages)View decision -
Decision Reference DRN-5561477
15 May 2025 I Go 4 Ltd. UpheldInsuranceDRN-5561477 The complaint Mrs A complains that I Go 4 Ltd (“IGo4”) charged her unfairly when she cancelled her motor insurance policy. What happened Mrs A agreed an insurance policy online through IGo4 acting as an insurance broker. She paid the annual premium upfront. Mrs A made an er... (3 pages)View decision -
Decision Reference DRN-5056539
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056539 THE COMPLAINT Mr K holds/held an account with Revolut Ltd (“Revolut”). Mr K’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr K is represented by Wealth Recovery Solicitors (“WRS”) in this matter. However, where appropriate, I ... (7 pages)View decision -
Decision Reference DRN-5514602
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5514602 The complaint Mr M complains that Revolut Ltd downgraded his savings account and stopped paying interest on the balance without notifying him. And he said that Revolut unfairly removed his access to its chat function. What happened In April 2023 Mr M opened a Revolut saving... (3 pages)View decision -
Decision Reference DRN-5469387
15 May 2025 Scottish Widows Limited Not upheldInvestmentsDRN-5469387 The complaint Mr W’s complaint is about a mortgage endowment policy he held with Scottish Widows Limited. He is unhappy about the amount of time it took for Scottish Widows to process the policy surrender. What happened Mr W took out his policy in 1988. On 11 January 2024 Mr... (5 pages)View decision -
Decision Reference DRN-5515219
15 May 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5515219 The complaint Mr F complains Capquest Debt Recovery Limited gave him incorrect information about his debt. What happened Mr F had an outstanding debt with Capquest for an overdraft accrued with a bank who I’ll refer to as T. The debt became Scottish statute barred – which m... (2 pages)View decision -
Decision Reference DRN-5451030
15 May 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5451030 The complaint Mr F complains as executor of the estate of Mrs C, that Santander UK Plc has failed to trace funds belonging to Mrs C. What happened Mrs C died in January 2024. As her executor, Mr F found papers relating to an account with B, a former building society taken ov... (2 pages)View decision -
Decision Reference DRN-5463848
15 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5463848 The complaint Mr C complains through a third-party representative that Moneybarn No.1 Limited irresponsibly provided credit to him to acquire a car. Mr C says he couldn’t afford the borrowing and shouldn’t have been granted the credit. What happened Mr C took out a car fina... (3 pages)View decision -
Decision Reference DRN-5541889
15 May 2025 Zurich Insurance PLC Not upheldInsuranceDRN-5541889 The complaint Mr I has complained about the market value settlement Zurich Insurance PC paid for his claim under his motorcycle insurance policy. All reference to the insurer Zurich in my decision includes its agents. What happened Mr I’s motorbike was damaged in an incident... (2 pages)View decision
