We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN-5546814
15 May 2025 Europ Assistance SA UpheldInsuranceDRN-5546814 The complaint Mr and Mrs B are unhappy that Europ Assistance SA declined a claim they made on their travel insurance policy. What happened Mr and Mrs B took out a travel insurance policy when they booked their holiday through a company I’ll refer to as ‘L’. Mr B was sadly in... (2 pages)View decision -
Decision Reference DRN-4963171
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963171 The complaint Mr M complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 7 July 2023, Mr M paid €5,750 t... (3 pages)View decision -
Decision Reference DRN-5366043
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366043 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened In July 2023, Mr Z saw a friend’s post on social media about successfully investing in cryptocurrency. Mr Z, via this post, wa... (3 pages)View decision -
Decision Reference DRN-5561000
15 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5561000 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a safe account scam. At 19.14 on 15 January 2024, shortly after transferring t... (6 pages)View decision -
Decision Reference DRN-5470045
15 May 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5470045 The complaint Mr F complains that Tesco Personal Finance Limited trading as Tesco Bank was irresponsible in its lending to him. He wants all interest and charges refunded along with statutory interest and any adverse information removed from his credit file. Mr F is represen... (2 pages)View decision -
Decision Reference DRN-4964497
14 May 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4964497 The complaint Miss H has complained that Santander UK Plc won’t refund the money she lost after falling victim to a scam. What happened In late 2023, Miss H was approached by scammers impersonating a recruitment agency. She was offered a part-time remote job completing tasks... (2 pages)View decision -
Decision Reference DRN-5554193
14 May 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5554193 The complaint Mr and Mrs C hold a joint account with Bank of Scotland plc trading as Halifax (“Halifax”). On 23 December 2019, Mr C made a payment of £10,000 from this account in connection with an investment opportunity which he now considers to be a scam. He complains that... (13 pages)View decision -
Decision Reference DRN-5175797
14 May 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5175797 The complaint Miss F complains about a car supplied to her using a hire purchase agreement taken out with Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened In July 2022, Miss F acquired a brand-new car using a hire purchase agreement with MBFS. The cash pr... (4 pages)View decision -
Decision Reference DRN-5527295
14 May 2025 Fiducia Wealth Management Limited Not upheldPensions and AnnuitiesDRN-5527295 The complaint Mr M complains that Fiducia Wealth Management Limited (Fiducia Wealth) failed to ensure that the correct form of Lifetime Allowance (LTA) transitional protection was in place in 2014 and 2015 and gave him incorrect advice and information when he agreed to cryst... (9 pages)View decision -
Decision Reference DRN-5546075
14 May 2025 Motability Operations Limited Not upheldConsumer CreditDRN-5546075 The complaint Mrs W complains about the credit agreement she took out with Motability Operations Limited (“Motability”). She says she’s unhappy that Motability have terminated her agreement and rejected her request to purchase the car. She’d like the opportunity to retain th... (3 pages)View decision
