We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4989823
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989823 Complaint Mr C is unhappy that Revolut Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In late 2022, Mr C saw an advert on social media promoting an investment opportunity. It included an apparent endorsement by a well-known public figure, whi... (3 pages)View decision -
Decision Reference DRN-5154859
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5154859 The complaint Mr R complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-4832316
26 Mar 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4832316 The complaint Mr B has complained that Halifax Share Dealing Limited (“HSDL”) gave him the incorrect information about shares he bought within his Self Invested Personal Pension (SIPP) and the benefits associated with the investment which resulted in him suffering some finan... (3 pages)View decision -
Decision Reference DRN-5414238
26 Mar 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5414238 The complaint Mr S has complained about a transfer of his self invested personal pension (SIPP) with Aviva Life & Pensions UK Limited (Aviva) to a small self-administered scheme (SSAS) in October 2014. Mr S’s SSAS was subsequently used to invest in Dolphin Capital and Pa... (24 pages)View decision -
Decision Reference DRN-5282981
26 Mar 2025 ReAssure Limited Not upheldInvestmentsDRN-5282981 The complaint Mrs S has complained that Reassure Limited (“Reassure”) failed to pay her the full proceeds of a matured endowment policy held in joint names with her husband. She has said Reassure has ignored its own Payment Release form where she instructed that 100% of the ... (3 pages)View decision -
Decision Reference DRN-5041536
26 Mar 2025 Aviva Life Services UK Limited Not upheldInvestmentsDRN-5041536 The complaint Mrs S, with the help of her representative, has complained about the poor service and delays she experienced trying to surrender part of her Investment Bond held with Aviva Life Services UK Limited (“Aviva”). She believes the effective date of surrender Aviva u... (4 pages)View decision -
Decision Reference DRN-5423811
26 Mar 2025 IG Index Limited Not upheldInvestmentsDRN-5423811 The complaint Mr J complains that IG Markets Limited (‘IG’) suspended a spread bet position he held, increased the margin requirements to hold it and charged him overnight funding charges on a position he can’t currently close. He’s also unhappy IG hasn’t paid him interest o... (10 pages)View decision -
Decision Reference DRN-5428759
26 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5428759 The complaint Mr and Mrs J complain that Barclays Bank UK PLC has refused to transfer the monies from their savings accounts into their joint current account without them answering security questions over the telephone. The complaint is made by both Mr and Mrs J as it concer... (2 pages)View decision -
Decision Reference DRN-5351637
26 Mar 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5351637 The complaint Mr T has complained about an installation for doors he paid for using a fixed sum loan agreement with Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (“MHCC”). What happened The circumstances are well known to both parties, so I’m not going to ... (6 pages)View decision -
Decision Reference DRN-5250876
26 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5250876 The complaint Mr M complains that Barclays Bank UK PLC unfairly closed his account. What happened Mr M complained to Barclays after it closed his account in April last year. He’s unhappy that the bank did so without giving him notice or an explanation for its decision. Mr M ... (2 pages)View decision
