We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5307990
3 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5307990 The complaint Mrs M complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY opened a fixed rate savings account with a different interest rate to the one she applied for. She also complains about the difficulty in gaining access to the interest. What happened Mrs M ... (6 pages)View decision -
Decision Reference DRN-5591827
3 Jun 2025 Al Rayan Bank PLC UpheldBanking and PaymentsDRN-5591827 The complaint Mrs M complains about the service received from Al Rayan Bank PLC (“Al Rayan”) when it mistakenly sent the balance of her entire account to a work colleague causing her significant distress and inconvenience. What happened Mrs M was abroad on holiday when she d... (3 pages)View decision -
Decision Reference DRN-5242289
3 Jun 2025 HSBC UK Bank Plc Not upheldInvestmentsDRN-5242289 The complaint Mr W complains that HSBC UK Bank Plc (‘HSBC’) sold his shares without giving him all the relevant information to allow him to take appropriate action. He says that caused him to lose money. What happened Mr W had a stocks and shares ISA. In it he had shares in ... (4 pages)View decision -
Decision Reference DRN-5578697
3 Jun 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5578697 The complaint Mr B complains Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited are harassing him to repay two debts with them. What happened I understand the two debts relate to credit card accounts with the same company – one has an outstandi... (3 pages)View decision -
Decision Reference DRN-5399810
3 Jun 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5399810 The complaint Mrs G complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Mrs G applied for a Vanquis credit card in July 2018. In her application, Mrs G said she was employed ... (3 pages)View decision -
Decision Reference DRN-5396666
3 Jun 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5396666 The complaint Mr C, represented by his Power of Attorney Mrs C, complained because Clydesdale Bank Plc, trading as Virgin Money, refused to refund him for withdrawals which they said they hadn’t made. What happened Mrs C has a Power of Attorney for her brother-in-law Mr C. ... (6 pages)View decision -
Decision Reference DRN-5600120
3 Jun 2025 TICORP Ltd UpheldInsuranceDRN-5600120 The complaint Mrs M’s complaint is about the premium charged at renewal for her pet insurance policy sold to her by TICORP Ltd trading as Petsure. What happened Mrs M took out a lifetime pet insurance policy online to start in July 2023 to provide cover for her dog. The pol... (4 pages)View decision -
Decision Reference DRN-5587106
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5587106 The complaint Mr A is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel investment scam. His representative told us he was introduced to... (4 pages)View decision -
Decision Reference DRN-5413148
3 Jun 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5413148 The complaint Mr W complains that NewDay Ltd trading as Fluid lent irresponsibly when it approved his credit card application. What happened Mr W applied for a Fluid credit card in July 2023. In his application, Mr W said he was employed with an annual income of £32,500 tha... (2 pages)View decision -
Decision Reference DRN-5274246
3 Jun 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5274246 The complaint Ms P complains that Scottish Widows Limited didn’t explain why its enhanced annuity quotation was less than its standard annuity quotation. She also complains about the performance of her pension fund and about the poor service she received from Scottish Widows... (7 pages)View decision
