We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5065945
26 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5065945 The complaint Ms C complains that Barclays Bank UK Plc didn’t offer her enough support during a period of financial difficulty. What happened Barclays told us: As at the beginning of October 2024, Ms C owed Barclays just under £600,000. She had a relatively small overdra... (3 pages)View decision -
Decision Reference DRN-5430398
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5430398 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both part... (5 pages)View decision -
Decision Reference DRN-5352577
26 Mar 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5352577 The complaint Mr K’s unhappy with Nationwide Building Society’s customer service when he called because of a referred payment. What happened Mr K was joining an existing tenancy agreement and, as part of the verification checks, needed to send a small payment to a third-part... (3 pages)View decision -
Decision Reference DRN-5070636
26 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5070636 The complaint Mr T complains that HSBC UK Bank Plc (‘HSBC’) won’t reimburse the funds he lost when he says he fell victim to a scam. What happened Mr T says that in around July 2020 he was approached by a business acquaintance I’ll refer to as O in my decision and asked to ... (3 pages)View decision -
Decision Reference DRN-5428048
26 Mar 2025 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5428048 The complaint Miss O complains that Fortega Europe Insurance Company Ltd hasn’t paid a claim under her furniture protection policy. What happened Miss O bought the furniture protection policy in April 2022 when she bought her furniture set – two sofas, a chair and a footsto... (3 pages)View decision -
Decision Reference DRN-5430286
26 Mar 2025 Barclays Bank Plc Not upheldInvestmentsDRN-5430286 The complaint Mr G complains about Barclays Bank Plc. He said it failed in its duty to revoke his instructions to tender his Eros bonds. He said its failure to do this, meant that he was unable to sell them when he wanted to, and for this reason he has incurred a loss. He wo... (8 pages)View decision -
Decision Reference DRN-5374859
26 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5374859 The complaint Mr S complains HSBC UK Bank Plc made a payment twice to the same beneficiary after he had entered new banking details for the beneficiary. What happened Mr S explained someone he regularly paid money to requested he use new account details for further payments,... (2 pages)View decision -
Decision Reference DRN-5123151
26 Mar 2025 Halifax Share Dealing Limited UpheldInvestmentsDRN-5123151 The complaint Mr J’s complaint against Halifax Share Dealing Limited - trading as IWeb Share Dealing (“IWeb”) – is about what happened when he wanted to dispose of some shares before the end of the tax year. What happened Mr J has a share dealing account with IWeb. At the en... (3 pages)View decision -
Decision Reference DRN-5382989
26 Mar 2025 U K Insurance Limited UpheldInsuranceDRN-5382989 The complaint Mr B complains that U K Insurance Limited (UKI) unfairly cancelled his motor insurance policy. What happened Mr B took out a motor insurance policy with UKI in July 2024. The policy’s premiums were paid via a finance agreement, in which UKI was paid the full a... (3 pages)View decision -
Decision Reference DRN-5203661
26 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5203661 The complaint Mr R complains that Monzo Bank Ltd unfairly closed his bank account without providing a proper explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events ... (2 pages)View decision
